Administration and Rostering Officer

6 days ago

Caboolture, Australia Right at Home Full time

**Description**:
**About Right at Home Moreton Bay Region**

Right at Home Moreton Bay Region provides high quality in-home care and assistance to our valued clients in the Moreton Bay Region. We support people living with Alzheimer’s, dementia and cognitive decline, disabilities, post-operative care needs and older Australians. Our services help clients remain safe and independent in their own homes. Our mission to improve the quality of life for those we serve.

**About the role**

We require a passionate and dedicated Office Administrator to coordinate the day-to-day functions of our Caboolture office whilst ensuring all staff compliances are current & correct and rostering services for clients in our Moreton Bay Region. You will need to be a highly communicative and organised individual with an exceptional attention to detail.

**The Office Administrator will be responsible for**:

- Answering the phone in a professional and courteous manner and directing enquiries to the appropriate department and office
- Greeting clients and carers as they walk into the office
- Speaking with clients and their families regarding our services
- Speaking with carers and collecting the compliance items
- Keeping employee information up to date
- Ensuring all client shifts are filled with appropriately qualified and experienced carers
- Filling shifts at short notice due to carers being sick or unavailable
- Calling carers for late/missed shifts
- Assisting with the smooth coordination of client scheduling and care requirements
- Collaborating with care management and recruitment to ensure delivery of quality care
- Participating on rotation with providing 'On Call' support
- Liaising with all office staff of Right at Home Moreton Bay Region and the wider network
- Any other administrative duties as directed by management

**Essential Criteria**:

- Empathetic, passionate and caring
- Ability to work autonomously and as part of a team
- Experience in a similar role
- Experience with standard computer programmes and the ability to quickly learn new programmes
- Ability to maintain a high level of professionalism and confidentiality
- A basic understanding of the Aged Care, Disability and/or Health systems
- Customer service experience, in industry
- National Police Check
- Current Driver’s Licence

Pay: From $60,000.00 per year

Schedule:

- Monday to Friday

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