Customer Service Officer

Competitive Salary + Super + NFP Salary Packaging (tax savings) + More
- Are you looking for Part-Time work with all the perks?
- Do you love to stay organised and contribute to a wider team?

**Are**
**you looking for a rewarding career that contributes to making a meaningful difference in someone’s life?**

Join a team who are passionate about helping people gain independence and confidence in all aspects of their life. As a
**Customer Service Officer **in our
**Hobart NDIS team**, you will be employed
**for 20 hours per week** to provide NDIS participants, and key stakeholders (including parents and carers) with basic information about the NDIS services available through WISE Employment. You will also provide administrative support to the Team Leader.

**Why should you join WISE Employment?**
- Excellent salary package including base salary, superannuation, not-for-profit salary packaging (tax savings) and more
- A thriving organisation that genuinely cares for its people, our customers and the community at large
- Fantastic reward and recognition initiatives and ongoing learning and development (inc. full training upon commencement)
- Access to a generous range of employee benefits, including access to exclusive benefits and discounts from leading retailers

**You will**:

- Complete data entry including financial management ensuring compliance with Privacy Principles when using industry specific software
- Prepare documentation and reports and distribute appropriately and in a timely manner
- Manage and complete workflow requirements, planning, distributing and prioritising
- Create and coordinate clear communication processes and regularly inform required team members with updates and reminders
- Work effectively with other departments and divisions of WISE
- Keep up-to-date with developments in the NDIS industry including relevant funding contracts/contractual requirements, relevant legislation and WISE policies and procedures
- Contribute to the effectiveness of the WISE Employment NDIS programs by offering ideas for improvement

**What will you bring to the role?**
- Demonstrated ability in a customer service focused role
- Strong communication, interpersonal and computer literacy skills with the ability to problem solve in a constructive and collaborative way
- Organisational, prioritisation and time management skills
- A sound understanding of disability and demonstrated ability to engage with people with a disability. Including an understanding of impacts of living with disability in social relationships, independent living, daily needs, physical health, vocational and employment needs of these clients
- High attention to detail, to work independently as well as in a team environment
- Full Australian working rights, ability to satisfy national police check and Working with Vulnerable People check requirements
- Desirable to have an Australian Driver’s License and demonstrated experience working with people with a disability either in a professional environment or through life experience.

**About WISE Employment**:
Celebrating 30 years in the employment services industry, WISE Employment is a not-for-profit organisation that is committed to providing quality employment, training and support to the disadvantaged members of our community, the long-term unemployed and people with disability. We aim to inspire, transform and empower people by connecting them with employers who care. WISE also operates two highly successful socially inclusive social enterprises along with a range of other programs and services aligned to the needs of the community.

**Are you ready to Apply?**
Please submit a current resume and cover letter that demonstrates how you meet the above-specified requirements.