Aps6 Complaints Officer

1 week ago

Brisbane, Australia HAYS Full time

6 - Month Contract with Federal Agency in Brisbane CBD

**Your new company**:
Hays has partnered with a federal government statutory agency.

**Your new role**:
The senior complaints office's role is guided by legislation, policies, procedures, standards, methodologies, and precedents.

Responsibilities include:

- Utilise a variety of techniques to address complaints, including investigation, conciliation, or service provider resolution.
- Handle phone calls and navigate challenging conversations while identifying, escalating, and managing risks.
- Maintain accurate records, prepare detailed reports, correspondence, and recommendations.
- Efficiently manage individual caseloads, contributing to the overall team objectives and outcomes.

**What you’ll need to succeed**:

- Demonstrate strong analytical and problem-solving skills, with the ability to assess and manage risk, operate within legislative requirements, and provide impartial recommendations.
- Possess well-developed time management skills, thriving in a busy environment by effectively managing caseloads and prioritising competing tasks.
- Be able to identify broader factors, trends, and influences that may impact the team’s objectives.
- Experience in aged care or clinical settings is highly desirable, but not mandatory.

**What you’ll get in return**:

- A 6-month initial contract within a large Federal Government Department in Brisbane CBD and a competitive daily rate
- Contract workers through Hays also enjoy a wide range of benefits including:

- Weekly pay cycles
- Your nominated choice of superannuation fund
- Online timesheet submission and approval
- No hidden costs or payroll deductions for our services
- Option to be engaged on a Pty Ltd basis (conditions apply)
- Regular contact with consultants throughout the duration of your assignment

**What you need to do now**:
Chelsea Pearse

Manager -Public Sector

07 3243 3086

2845850

  • Aps6 Project Officer

    2 weeks ago

    Brisbane Central Business District, Australia HAYS Full time

    Experienced APS6 Project Officer required for a 12-month assignment with a leading Federal Government Agency. **Your new company** Hays have partnered with a leading Federal Government Agency. Our client is known for supporting a better life for Australians with significant and permanent disability, and for their families and carers. An exciting...

  • APS6 Clinicians

    2 weeks ago

    Brisbane, Queensland, Australia Effective People Full time $50,000 - $55,000 per year

    Position Title: APS6 Clinician – Client Assist (3 positions available)Classification: APS6 (Labour Hire)Location: Brisbane, QLD (480 Queen Street)Engagement Type: Labour Hire (12 months, with possible extensions)Hours: 37.5 per week (rostered shifts across a 24/7 service)Pay Rate: $55–$65 per hour (in hand, before tax, excluding superannuation) About...

  • Aps5 Complaints Officer

    21 hours ago

    Brisbane, Australia HAYS Full time

    Exciting opportunity in Federal Government focused in the health sector, adding value to the complaints team. **Your new company** This large Government Department, based in Brisbane North, is looking for an experienced Complaints Officer to join their National Complaints team. This is an initial 12 month contract, with a possible extension. **Your new...

  • Aps5 & Aps6 Procurement & Contracts Officer

    2 weeks ago

    Brisbane, Australia Talent International Full time

    australia brisbane contract au$55.24 - au$60.26 per hourOur client is a community focused federal government agency. They have an exciting opportunity available for multiple APS5 & APS6 Procurement & Contracts Officers to join the team. **The opportunity** Our client is a community focused federal government agency. They have an exciting opportunity...

  • Aps6 Clinician

    1 week ago

    Brisbane, Australia Drake International Full time

    **APS6 Clinician** **Brisbane Location** **$60 Per hour** You will see yourself working for a federal government department at an APS6 level which provides quality cost effective mental health care services to eligible clients. This full-time position offers a generous hourly rate and the support of a dynamic team to help reach the desired outcomes for...

  • Aps5 Complaints Officer

    2 weeks ago

    Brisbane, Australia Chandler Macleod Full time

    **About the company**: As one of Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals. A great opportunity...

  • Aps5 Complaints Officer

    2 weeks ago

    Brisbane, Australia HAYS Full time

    12-Month Contract with Reputable Federal Agency in Brisbane **Your new company**: Hays has partnered with a large Federal government statutory agency. **Your new role**: The APS5 Complaints Officer operates under limited supervision, handling moderately complex to complex tasks. The role is guided by legislation, policies, procedures, standards,...

  • Aps4 & 5 Complaints Officers

    1 week ago

    Brisbane, Australia HAYS Full time

    Multiple APS4 & 5 vacancies are available in both Brisbane CBD and North Brisbane. **Your new company** The federal government organisation is seeking multiple APS4 & 5 Complaints Officers to join their team for 12-month contracts. They are seeking people who can listen to people, analyse the information they provide and decide the best next steps....

  • Aps6 Procurement and Contracts Officer

    2 weeks ago

    Brisbane, Australia HAYS Full time

    APS6 Procurement Officer with an attractive hourly rate for a 12-month contract with the Federal Government **Your new company** This role is with a federal government agency. Their role is to implement the Scheme to support a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and...

  • Aps5 Complaints Officer

    1 week ago

    Brisbane Central Business District, Australia HAYS Full time

    Experienced APS5 Complaints Officer required for a 12-month assignment based in Chermside. **Your new company** Hays have partnered with a leading Federal Government Agency. Our client is known for supporting a better life for Australians with significant and permanent disability, and for their families and carers. An exciting opportunity has been made...