Aps6 Complaints Officer

6 days ago

Brisbane, Australia HAYS Full time

6 - Month Contract with Federal Agency in Brisbane CBD

**Your new company**:
Hays has partnered with a federal government statutory agency.

**Your new role**:
The senior complaints office's role is guided by legislation, policies, procedures, standards, methodologies, and precedents.

Responsibilities include:

- Utilise a variety of techniques to address complaints, including investigation, conciliation, or service provider resolution.
- Handle phone calls and navigate challenging conversations while identifying, escalating, and managing risks.
- Maintain accurate records, prepare detailed reports, correspondence, and recommendations.
- Efficiently manage individual caseloads, contributing to the overall team objectives and outcomes.

**What you’ll need to succeed**:

- Demonstrate strong analytical and problem-solving skills, with the ability to assess and manage risk, operate within legislative requirements, and provide impartial recommendations.
- Possess well-developed time management skills, thriving in a busy environment by effectively managing caseloads and prioritising competing tasks.
- Be able to identify broader factors, trends, and influences that may impact the team’s objectives.
- Experience in aged care or clinical settings is highly desirable, but not mandatory.

**What you’ll get in return**:

- A 6-month initial contract within a large Federal Government Department in Brisbane CBD and a competitive daily rate
- Contract workers through Hays also enjoy a wide range of benefits including:

- Weekly pay cycles
- Your nominated choice of superannuation fund
- Online timesheet submission and approval
- No hidden costs or payroll deductions for our services
- Option to be engaged on a Pty Ltd basis (conditions apply)
- Regular contact with consultants throughout the duration of your assignment

**What you need to do now**:
Chelsea Pearse

Manager -Public Sector

07 3243 3086

2845850

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