Customer Service Manager

2 weeks ago

Burswood, Australia DC Enviro Full time

**About DC Enviro**

DC Enviro is a Facility Services company that has been in operation in Perth WA for over 10 years. Our mission is to provide a clean, safe, and enjoyable environment for everyone. Using sustainable and ethical practices, together with consultation and insight, we create the perfect ecosystem for our clients. At DC Enviro we aim to pioneer and redefine industry practises and standards.

**About The Role**

Due to rapid expansion, we now require a Customer Service Manager for the Perth Metro area. The successful candidte will be responsible for:

- Developing strategies and implementing plans to monitor, track and improve operational performance and customer satisfaction.
- Documenting and improving policies and procedures aimed at improving all phases of service lifecycle from initial bid through service implementation, monitoring, and continuous improvement.
- Maximising client retention through offering value-added services and engaging regularly with key client stakeholders.
- Managing budgets, reducing expenses, and increasing profitability.
- Modifying and improving services to provide the best available operation plan for clients and other organisational units.
- Reviewing Operational plans and compliance of the Sales, Operations and Admin departments and reporting KPI’s to the business owner.
- Carefully managing Change Management initiatives aimed at streamlining business practices, and maximising operational efficiencies.
- Liaising with other organisational units to identify issues within the delivery plan of the services and responding to customer expectations.
- Assisting with recruitment of staff members, including front-line operational staff, supervisors, and managers.
- Providing leadership throughout the organisation, training and mentoring new members of staff, monitoring and managing staff KPI’s and assisting with professional development goals.
- Must be available to work between 8am-4pm Monday to Friday.
- The role is Full-Time, with approx. 38 per week.

**Requirements**:

- Valid driver’s license to drive company Van (supplied by the company).
- Previous cleaning experience.
- Solid knowledge of cleaning industry.
- Able to communicate well orally and verbally.
- Committed to following OHS requirements.

**Essential**
- Good communication skills.
- Ability to resolve problems.
- Ability to use technology.

**Life at DC Enviro**

At DC our values are our compass, they guide us through our everyday actions and are at the heart of what we do. We support our teams, they are rewarded and recognised for their work.

**Job Types**: Full-time, Permanent

**Benefits**:

- Professional development assistance

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (required)

Work Location: In person

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