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Marketplace Support Manager

2 weeks ago

Hawthorn East, Australia Bunnings Full time

At Bunnings, you’ll make a positive difference to our business and beyond.

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.

By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference - to our customers and the communities where we live and work.

About the role

Bunnings Marketplace connects trusted third-party sellers with our customers to offer an even broader assortment of Home Improvement & Lifestyle products.

This is an exciting role where you will, work closely with the Marketplace team, internal support functions and 3rd party partners to develop and build one of the best Marketplaces in Australia

As a Marketplace Support Manager, you will play an integral role in driving growth across your Seller partner portfolio and categories, expanding the product range and ensuring the best shopping experience for our customers. You will develop strong and sustainable relationships with external partners and work closely with internal teams to deliver outstanding results.

This role is based in our National Support office in Melbourne and we offer hybrid working

What's involved:

- Analyse data to understand key performance indicators and develop action plans to maximise opportunities and/or manage performance
- Drive actions and initiatives to continuously improve customer experience
- Work closely with the Business Development Managers to ensure new Sellers are launched in a successful manner
- Develop strong and sustainable partnerships with local and multi-national sellers
- Have input into the development, implementation, and management of key strategic plans
- Ensure that category and product specific promotional programs are developed and implemented with key partners and internal stakeholders
- Leading a small team

Who we’re looking for:
Having previous experience in a Category Manager or Account Manager role within a Marketplace environment you will be a fantastic communicator, who loves to collaborate and build strong relationships with suppliers.

You will be passionate about eCommerce and have a well-developed working knowledge of online marketplaces, supporting systems and processes.

You’ll have an entrepreneurial mindset and a drive to challenge the status quo to deliver great results.

You’ll need:

- Previous experience in an ecommerce / Marketplace role working across category/sellers
- Experience with SAAS - Mirakl or related platform experience
- Excellent planning and organisation skills
- Great problem solving skills
- Well-developed stakeholder management skills
- Bachelor’s Degree in: Business/Commerce/Marketing/Technology or equivalent

We’re here to support you.

You’ll be part of a workplace where you’ll feel like you belong.

There's so much on offer when you're part of our Bunnings team with benefits including:
- Our flexible and informal work environment which helps bring balance between work and home.- Team discount at Bunnings, OnePass and with other Wesfarmers retailers including Kmart, Target, Officeworks and Catch.- Discounts from corporate partners (such as private health insurance, gyms, car rental) and cost price food and drinks at our Bunnings café.- 12 weeks paid parental leave, regardless of gender, annual flu vaccinations and health checks.- The opportunity to create a real difference in your local community and environment.

Join us and experience Bunnings from the other side of the counter.