Customer Request Officer

Job TypePart Time
- Position Description

**Permanent Part Time**

**16 hours per week (Tuesday and Wednesday)**

**$**72,632.69** **pro rata (plus 11% super and annual pay increases)**

**Who we are**

The Surf Coast has a long history of creativity and innovation. Originally this has been associated with the surf industry and now continues with new industries, new events and a next generation of entrepreneurs moving in.

With new ways of working and as a popular tourism region only 1.5 hours from Melbourne, it has a strong attraction for permanent residents, holiday homeowners and tourists.

Our employees enjoy a supportive and connected culture, flexible work-life balance offering hybrid flexible working options, free staff onsite parking and much more.

**Your New Career**

We an exciting opportunity to join our Customer Experience Team. Our Customer Experience Team consists of the Customer Service Officers and Customer Request Officers and exist to help support and assist our community by providing courteous, efficient and professional customer service across a range of platforms.

Our Customer Experience Team are renowned for their in-depth knowledge of council services, and ability to provide customers with a memorable and genuine customer experience.

**About the Role**

We currently have a permanent part time role available in our Customer Request team and are searching for a passionate person who wants to make a difference by supporting our growing community through providing quality customer service.

This role will see you ensure all Customer Service Requests that are received by Council are accurately entered into Council’s Customer Request Management (CRM) System within specified timeframes, and advice is provided back to the Customer.

**Mandatory Requirements (Skills & Experience)**
- Minimum three years demonstrated experience within a customer service environment
- Experience in the performance of high quality administration.
- Proficient in the use and operation the Microsoft Office suites and all office equipment.
- A current WWCC.
- Police Check results that are suitable for this position (will be arranged by Surf Coast Shire Council). A complete international criminal history check is required if the person has worked or lived overseas for any period of time OR a complete national criminal history check is required if the person has only ever worked in Australia.
- A strong cultural fit with the Surf Coast Shire Council’s Purpose, Direction and Approach.

**Desirable Qualifications and Experience**
- Experience in a Local Government environment.
- Certificate III or IV in Customer Service/Business/Government would be an advantage.
- Previous experience with Customer Request Management (CRM) systems and Live Chat.

**Working for us**

Our employees play a vital role in creating an innovative, safe, respectful and supportive workplace, living our values and delivering exceptional services to our thriving community and it’s why our Council is committed to providing a workplace culture of equity, inclusion and diversity that eliminates all forms of discrimination, harassment and bullying. We value the uniqueness of individuals and provide an environment in which all employees are able to contribute to our success.

**What you’ll love**
- Career development & learning opportunities, we help our people grow
- Purchase of additional annual leave
- Free onsite parking
- Leave loading
- Employee Assistance Program and award winning staff wellbeing program

More information on the role accountabilities, and mandatory and desirable criteria can be found in the Position Description.

If you believe you have the knowledge, skills and experience to fulfil this role and would like further information, please contact **Nicola Binks** on 5261 0600.

Applications should address the Selection Criteria.

**How to apply