Scheduling Officer

2 days ago

Torquay, Victoria, Australia Future NRG Pty Ltd Full time $60,000 - $90,000 per year

With branches in Torquay, Shepparton and Ballarat - we are in a time of growth and need good people to jump on board

Helping our communities with energy efficiency means we contribute to keeping jobs right where we live - we are passionate about building local business' with local people.

Our new team member will work closely with our operations management to deliver top customer and tradesperson engagement, supporting and nurturing our development through:

  • Scheduling installations
  • Managing customer and trade communications
  • Resolution of process snarls
  • Controlling documentation and customer payments
  • Ensuring installation compliance
  • Managing high-volume, high-touch customers
  • Fostering excellent customer experiences

About You

This is a high-traffic, high-volume role so if you've worked with rush-hour customer service, reception or administrative roles, come and talk to us.

If you're ready for the solar-coaster ride, this is a role you can make your own. We want someone who has the nous to put order and rhythm into a big, often complex and challenging industry.

If you have the ability to work within a team environment that relies on you as a central communications hub and love delivering quality service, you could be the one for us. You will need Microsoft Office experience, a strong sense of initiative, excellent communication skills and the ability to see a project through from beginning to end.

  • Be highly motivated with great organisation and time management skills.
  • Love owning a process and 'making it work'.
  • Have communication and interpersonal skills that allow you to work in a cross-functional team.
  • Enjoy a laugh in a small group of peers.
  • Ability to multi-task and deal with constant change.

How to apply for this position

To apply, please submit an application via SEEK with a resume and cover letter.

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