Client Service Manager

2 weeks ago

Lane Cove, Australia Nielsen Full time

The Global Nielsen Media Client Service & Sales team provides modern and effective services that meet client needs quicker, while giving Nielsen more control over how we service our clients. We will create capacity to elevate the work we do with clients to focus on market impact and business growth. We are at the forefront of customer experience and become an agent of change as we embrace automation to navigate the complex needs of our industry and continue to be the industry leader

**ABOUT THE ROLE**

We currently have a vacancy for a Manager in our Client Service team at Nielsen Television Audience Measurement (TAM). We are the official source of audience measurement for the free to air networks and subscription broadcasters in Australia.

You will be part of a highly experienced and well regarded team dedicated to providing our broadcaster and media industry clients with the highest level of service by delivering an exceptional standard of information, assistance and support across their multimedia platforms.

**RESPONSIBILITIES**:

- Analysis software training
- Analysis software support (investigation and problem solving)
- Client and industry education
- Viewing behaviour analysis and data insight
- Participation in achieving group goals

**WORKING AT NIELSEN**

At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. Your manager and others within the Nielsen community are here to help support and invest in your continuous growth.

Nielsen promotes work life balance offering Flexible (Smart) working, The Day off on your Birthday, A ‘No leave No life’ policy which rewards you bonus annual leave days per year, Volunteering leave, and paid parental leave for both parents.

Learning & Development - Nielsen invests in the growth and development of our team offering an Education assist program, a global mentoring program, and access to internal training and development resources.

Wellness - We partner with Spring health (An employee assistance program) offering our team counseling and support for our staff and their family.

Commitment to diversity and inclusion - Diversity, equity and inclusion are at the heart of everything we do — from our people to our products. We value diversity of thought, experiences, skills and backgrounds. We're focused on creating a culture of inclusion—where we value, encourage and promote the various thoughts, opinions and insights of our diverse workforce.

**ABOUT NIELSEN**

As the arbiter of truth, Nielsen Global Media fuels the media industry with unbiased, reliable data about what people watch and listen to. To discover what’s true, we measure across all channels and platforms⁠—from podcasts to streaming TV to social media. And when companies and advertisers are armed with the truth, they have a deeper understanding of their audiences and can accelerate growth.

Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, inquisitive colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work

LI-II1 #LI-HYBRID

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