Customer Service Officer

11 hours ago

Nerang, Australia Capital S.M.A.R.T. Full time

Work 8-4pm Monday-Friday No weekends
- Free lunch once a week
- A structured training plan provided for you with experienced trainers to match to set you up for success.

With over 50 repair centres across Australia and New Zealand, Capital S.M.A.R.T is the industry leader We are the pioneers of customer satisfaction and innovation standards, and pride ourselves on providing our employees with safe, supportive, and rewarding working conditions. With an extensive network across Australia and New Zealand, as part of our Team, you can go anywhere.

**The Opportunity**:
We have an exciting opportunity for a Customer Service Officer to join the team at Nerang

You will be the first point of contact for our customers, providing up to date information about their repairs and instilling confidence that the customer has left their car in very capable hands. In addition to that, this role will include (but not be limited to:
**Role responsibilities**:

- Ensuring the environment is always customer friendly.
- Checking in all customers as they present for their assessment.
- Providing a caring and professional service during all customer interaction
- Managing the customer return to collect vehicle once repairs are completed and addressing any concerns.

**Does this sound like you?**
- Have previous experience in a customer facing, fast paced environment
- Strive to achieve a positive customer experience in every interaction
- Have high attention to detail
- Be organised and has exceptional time management skills
- Build rapport in person as well as over the phone
- Work well in a team

We know that sometimes people need non-standard work hours, and would be happy to discuss the options available in this role, or similar roles across our business.

**Benefits**
- Reward & recognition
- Career development and training
- Referral bonus for recommending a friend to work with us
- Discounts on parts and tools
- Uniforms
- 24/7 professional counselling for Team members and their immediate families
- Free shares in AMA Group, the only dedicated collision repair business on the ASX
- We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers. _

**_ No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW or call Kate on 0438 259 870
- **

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