Practice Manager

**About Us**:
We’re leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention.

Stride is a name that expresses our ambition - it’s a name that’s purposeful and shows awareness of the important role we play in the recovery journey.

As we embark on the next stage of our journey, join us to make a difference. We're here to Stride.

**About the service**:
The Head to Health service is a brand new service for adults in Western Sydney seeking emotional wellbeing and mental health support. The service provides a combination of peer-led recovery and clinical support and a safe, welcoming and supportive environment for people experiencing psychological distress. Allowing low risk individuals to identify alternatives to presenting to the Emergency Department and gaining access support from trained mental health professional within their community, outside a clinical setting.

**On offer**:

- Based in Parramatta
- Full-time & Permanent
- Excellent base salary plus Super
- Salary Packaging options (up to $15,899 tax free)
- Meals and entertainment allowance of up to $2,650
- Leave loading at 17.5%
- Stride Rewards - access to discounts from 100s of retailers (fashion, food and fitness)
- One paid wellbeing leave day per year
- Purchase up to 5 additional leave days in a 12 month period (pro rata entitlement if part-time)
- Paid parental leave
- Excellent training and development
- Supportive team environment

**Role overview**:

- Provide practice management support to the Head to Health service, and management team to deliver and operate services
- Oversee and support a wide range of administrative task; including management of the Medical Receptionists, appointment systems, billing and medical records, training and on-boarding
- Problem solve decisively and responsibly in dealing with difficult situations, including the escalation of clinical issues and the management of complaints
- Comply with all required Policies, Procedures and Guidelines, Codes of Conduct, WHS and other requirements
- Participate in risk management activities and report any risks identified to the Regional Manager, Services Manager and Clinical Team Leader
- Support with the accreditation process

**Requirements**:

- Minimum of Cert III in Business/Medical Administration (ideally tertiary level education)
- Ideally five years’ experience in Practice Management preferably in a healthcare setting
- Experience with Health Care Accreditation processes
- Experience managing staff including providing supervision, performance reviews and performance management.
- Excellent organisations skills with the ability to prioritise, meet deadlines, work well under pressure and manage communications and information with staff
- Demonstrated computer skills with experience in managing practice software for appointment management and skill in all Microsoft Office programs.
- Excellent interpersonal skills and communication skills (written and verbal) with the ability to maintain a calm, pleasant and respectful manner.
- The ability to deal with a diverse range of people with respect and sensitivity
- Demonstrated ability to exercise initiative, solve problems and seek counsel where appropriate
- Must be eligible to apply/currently hold a WWCC

Vaccination against COVID-19 is a requirement for all positions and is in accordance with Stride policy. As part of the recruitment process Stride requests evidence of vaccination status (in accordance with privacy principles) to ensure compliance with this policy requirement.

This includes but is not limited to people with a lived-experience of mental health recovery, Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, LGBTQIA+, and people with disabilities.