IT Service Desk Analyst

6 days ago

Sydney, Australia Class Limited Full time

HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast.

At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red tape, we build a culture that supports our team members to have a real impact on our business and the success of our customers.

HUB24 Limited is a company listed on the Australian Securities Exchange (ASX: HUB)

Join a fast-growing business where we love to learn Have you just graduated, and you are looking for your first role in IT? Have you done an internship and you are now looking to move into your first full time permanent role in a fast-moving tech business?

Due to an internal promotion, we are looking for our next Help-Desk Analyst. The purpose of this role is to provide level 2 support of day-to-day technical and functional support to HUB24 end-users as well as escalations from the Service Desk. Respond to queries, resolve incidents and problems and

We are looking for someone with an awesome attitude and an all-rounder with excellent customer service skills to join a fantastic growing team. This role is located in Sydney, work 2 days in the office and 3 days from home - you choose

**What you'll do**:

- Log all relevant incidents/service requests details, allocating categorisation & prioritisation codes
- Induct new staff and prepare required assets for role
- Maintain asset register, by updating the status and assignment of corporate devices
- Provide advice and support to customers and other Service Delivery staff in response to customer incidents and inquiries.
- Encourage, maintain and develop a professional business relationship with customers by providing a prompt, efficient and professional service at all times.
- Assist in projects to improve help-desk support capability and efficiency.
- Undertake specialist training and share that knowledge with colleagues and other service delivery staff as required.

**What you'll need**:

- Degree preferable but not essential and some relevant work experience in an IT environment
- Solid working knowledge of current IT technologies, across a wide variety of technical disciplines (not essential)
- Excellent organisational skills and the capacity to balance competing priorities and meet deadlines
- Exceptional customer focus and service ethic.

We think creatively and we’re not constrained by traditional thinking or barriers to success. We’re led by experts, realists with ideas, grounded in commercial reality who are bold enough to visualise the future a little differently and to advocate for what matters to our clients. We are here to lead change because, even though we’ve come such a long way together, we’re not done yet - we’re committed to empowering better financial futures for more Australians.

We know that when our people are engaged and happy, our customers feel the difference. We operate a hybrid workplace model across our offices with plenty of work from home flexibility: Tell us what you need to be successful. Come help us grow and evolve so we can empower better financial futures.

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