Temporary Motor Claims Consultant

3 days ago

Melbourne, Victoria, Australia IAG Full time $60,000 - $80,000 per year

Make a difference as a Temporary  Motor Claims Consultant. Join the largest insurance group in Australia and New Zealand.

Your Role

As a Temporary Motor Claims Consultant, you'll work in a high-energy environment, assisting customers who are experiencing significant life events. Your role will involve supporting customers and coordinating with external stakeholders to efficiently lodge and manage claims and inquiries.

Motor Claims High Impact is a dynamic team, encouraging an environment for working both autonomously and as part of a high-achieving team, all while providing a supportive culture that empowers our team to thrive and deliver exceptional customer service.

This is a dynamic role, providing you with excellent exposure. Responding to high volume of inbound calls, you'll provide subject matter expertise to customers on effective complaints management processes to support and enable positive customer outcomes.

This is a temporary role offering great flexible working arrangements. This role is based out of Naarm (Melbourne) .

Work Hours & Availability

This role operates on an 8.5-hour shift schedule, between 8:00 AM and 8:00 PM, Monday to Friday.

After the training period, you'll have the opportunity to work from home four days a week

Start Date: October 7, 2025

3-month opportunity with a possibility of an extension

About You

We are looking for someone who is agile and enjoys working in a fast-paced environment. You will also demonstrate:

  • Strong technical experience in the insurance claims industry is advantageous.
  • Strong phone conversation skills, with the ability to effectively communicate, listen and resolve customer enquiries
  • Demonstrated ability to show resilience and empathy towards customers.
  • Strong communication skills and a customer-centric mindset
  • Proficient with computers & systems - juggling multiple software systems at the same time

About Us

We're part of the largest general insurance group in Australia and New Zealand. Together our family of brands turns the IAG purpose of making your world a safer place into action by helping, supporting ambitions and making insurance accessible.

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

We're ready for you. Apply today.

Learn more about who IAG is here

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