Cloud Operations

A great opportunity now exists for a Cloud Operations individual to work within our Cloud team. This role involves a range of customer service and administration responsibilities.

In this role you will be working in a critical support role and be the main point-of-contact for Cloud Sales teams and serve as an internal business partner to the other functional teams.

The key component of this role is to provide outstanding sales and customer service support to our customers and internal stakeholders through outbound and inbound telephone contact and to assist the sales teams on-boarding our Partners.

**Key Responsibilities**:
This role encompasses the following key responsibilities:

- Adding and maintaining new and existing contracts.
- Administering all aspects of the Cloud contract process including raising and managing Cloud reseller agreements between internal and external stakeholders.
- Assists in training and onboarding Cloud Partners on the effective use of Tech Data's Cloud Marketplace platform.
- Processing quarterly Reseller Rebates based on invoice value.
- Customer service via a variety of means to co-ordinate internal resources as required.
- Quoting cloud consumption, software and services including Deal Registration where eligible.
- Ensure all your vendors deals are reported in HubSpot.
- Communication of credit, currency, payment terms and insurance with partners.
- Validating purchase orders from resellers and enter into the relevant system.
- Proactive ETA, POD and Licensing Confirmation.

**Knowledge, Skills and Experience**:
In this role, you will need to have the following to be successful:

- Minimum High School Certificate (or equivalent).
- Professional communication skills (both verbal and written).
- Intermediate Microsoft Office proficiency.
- Excellent time management, organizational skills and attention to detail.
- Proactive and customer service orientation with the ability to work autonomously.
- Experience with bills of materials, quoting and ERP systems (desirable).
- Experience with organising credit within our organisation is highly desirable

**What's on offer**

Our employees tell us Tech Data is a great place to work due to the strong team environments, the family feel to the organisation, the flexibility available (regardless of gender) and the caring and supportive nature of our managers and colleagues. We all pitch in to assist others as needed

We also offer great learning opportunities to grow professionally and personally through dedicated learning platforms, focused development plans and from your colleagues.

As part of our focus and value on Diversity, Equity and Inclusion, we offer flexible work arrangements and paid parental leave. We believe in attracting individuals from diverse backgrounds regardless of age, gender or other factors to help your grow within our supportive culture.

In conjunction with our partnership with the United Way, we continue to give back and enhance our social responsibilities for our local community.

Interested to learn more? We look forward to hearing from you soon.

**What's In It For You?**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.
- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

At Tech Data, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for