Field Cloud Operations Specialist

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:
What You’ll Do:
- Partnering with Cloud Alliances Leaders and their teams with emphasis to assist with their strategy with data led insights into trends, gaps and opportunities to execute the plan.- Develop and maintain CrowdStrike's product listings and offers across multiple cloud marketplaces (currently AWS and GCP)- Process private offers and handle revenue operations with a primary focus on the high value deals- Manage the end-to-end process of publishing and updating offers and pricing- Monitor marketplace performance metrics and provide regular reports to stakeholders.- Identify opportunities to offer optimization and implement improvements to drive marketplace growth.- Collaborate with capabilities team and IT on enhancements and projects so we can build global scalable processes.- Collaborate with programs team and provide feedback into our global policies.- Collaborate and build relationships with the global cloud team.- Ensure compliance with marketplace policies and CrowdStrike's internal guidelines.- Coordinate with cloud partners to resolve technical issues and enhance customer experience.- Stay updated with latest marketplace trends and best practices. Attend AWS and GCP operational sessions.- Document the key processes and maintain them regularly.- Maintain SLAs for marketplace offers and escalate when appropriate.- Ensure offers align with company policies, pricing strategies, and discount structures.- Generate and create reports on the partner facing processes- Being able to detect anomalies between day-to-day operations and the overall data- Ensure all partner deals are properly categorized and correct partner attribution is tagged to maintain integrity of the CrowdStrike Elevate Partner program, ensure proper compensation and reporting accuracy- Assist in training internal teams on marketplace processes and best practices. Lead training of our shared services team.- Provide field enablement (sales and alliances) of our cloud processes and procedures.

What You’ll Need:
- Bachelor's degree.- 3-5 years of experience in Cloud marketplace and/or Channel/Alliances/Sales Ops experience.- Strong analytical and problem-solving skills.- Experience with ACE systems is a plus.- Experience with cloud partners / hyperscalers or reseller partners is a plus.- Strong understanding of cloud marketplaces and their ecosystems is a plus.- Strong attention to detail and ability to flush out anomalies.- Excellent presentation and communication skills.-
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Benefits of Working at CrowdStrike:
- Remote-friendly and flexible work culture- Market leader in compensation and equity awards- Comprehensive physical and mental wellness programs- Competitive vacation and holidays for recharge- Paid parental and adoption leaves- Professional development opportunities for all employees regardless of level or role- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections- Vibrant office culture with world class amenities- Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

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