Programs Administrator

8 hours ago

Cranbourne West, Australia Simply Helping Gippsland South and West Full time

Monthly Recognition and Reward 'Employee of the Month'
- Full Time Permanent Role | Mon - Fri 9 AM to 5 PM | Cranbourne West
- Ongoing Career Development & Training Opportunities

**About Simply Helping**

Simply Helping Gippsland South & West is a provider of in-home supports with the purpose of adding value, meaning and dignity to the lives of service users and supporting their independence.

Simply Helping commits to the following principles and requires its employees to match that commitment and act appropriately in reporting and addressing any concerns:
- Zero tolerance of racism
- Zero tolerance of abuse towards the elderly or persons with disability
- The Victorian Child Safe Standards
- Respecting and valuing First Nations children.

**Purpose of Position**

Simply Helping Gippsland South & West is seeking a dedicated Programs Administrator to join our team. We are committed to providing exceptional in-home support that adds value, meaning, and dignity to the lives of our valued elder community.

**Key Responsibilities**

**In this role, you'll play a vital role in ensuring our clients receive the best possible care by**:

- Assisting with client intake and completing necessary paperwork to ensure a smooth onboarding process.
- Processing referrals and enquiries for aged care services.
- Working closely with care coordinators and service users to understand their needs and goals.
- Helping clients manage their funding for aged care programs (NDIS/HCP).
- Maintaining accurate client records and communication logs.
- Monitoring and updating care plans and risk assessments in accordance with Simply Helping policies.
- Forwarding any incident reports, feedback, or complaints to ensure continuous improvement.

**Skills/Attributes**
- Has a genuine passion for working with seniors and a commitment to their well-being.
- Possesses excellent attention to detail and strong organizational skills.
- Has clear communication and interpersonal skills to build rapport with clients, families, and staff.
- Demonstrates strong problem-solving and decision-making abilities.
- Maintains high ethical standards and personal integrity.
- Is proficient in Microsoft Office Suite.
- A strong understanding of relevant aged care programs (NDIS/HCP) will boost your profile.

**Qualifications, Experience and Knowledge**
- Proficient in Microsoft Office.
- Understanding of NDIS/TAC/HCP rules and standards.
- Valid Police Check, WWCC, NDIS Screening Check & 3 Covid Doses required.

**If you're ready to make a daily difference in the lives of our seniors, we want to hear from you

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