Ndis Onboarding Officer

**About Us**:
Help is a Queensland-based social enterprise helping people with disability lead fulfilling and independent lives. Over the past 50+ years, we’ve created an integrated network of services to provide people with disability the essentials, routine, and stretch they seek in life. Whether it’s employment, learning, living arrangements, community involvement, or anything else in between - we work alongside people to help them achieve the things they set out to. We do this with the help of our social enterprise businesses, organisational partnerships, and DES and NDIS service streams. We like to think of it as an ecosystem of opportunity.

**What's in it for you?**

At Help we believe that every person is the master of their journey. And that starts with our team. We strive to create an environment where employees openly embrace our mission and vision and can live our values every day. As a valued member of our team we’re committed to looking after you, by offering some great benefits including:

- Excellent salary sacrificing benefits Package up to **$15,900 **of your annual salary tax free, and additional **$2,560** for meal and entertainment expenses
- A supportive work environment which values your personal and professional life, ensuring a perfect work-life balance
- Recognition of loyalty through our Service Award Program
- Free counselling sessions through our Employee Assistance Program (EAP)
- The opportunity to make a difference in the lives of people with disability.

**About the Opportunity**:

- The NDIS Onboarding Officer will be responsible for providing effective and efficient financial onboarding of all participants accessing NDIS services via HELP.
- Timely and accurate onboarding of all participants undertaking NDIS Services within HELP.
- Understanding and Interpreting NDIS Funding Models and Price Guides.
- Capacity to interpret the range of NDIS supports available to participants to ensure participants receive the most appropriate supports.
- Communicate effectively with all relevant stakeholders including participants, families and other stakeholders.
- Represent HELP professionally, positively and courteously during every interaction.
- Support with the creating of service bookings through the NDIS Portal.
- Support and conduct investigations of unclaimed revenue.
- Ensure participant agreements and associated documents for the commencement and ongoing supports are completed in an appropriate timeframe as advised by management.
- Ensure all data is entered accurately in the Customer Information Management System.
- Conduct all activities related to the onboarding of participants as required.
- Work cooperatively and collaboratively with members of all Business Units and Management teams for Disability, Commercial and Employment.
- Assist with any other tasks as requested by your supervisor.
- Comply with HELP’s Code of Conduct, policies, procedures, standards and guidelines.**
**About You**:
We are seeking motivated and value driven individuals with exceptional eye for detail to join our Centralised Services team
- High level of proficiency in Microsoft Office software products
- Experience within the NDIS Portal
- Excellent communication and interpersonal skills including verbal and written
- Demonstrate ability to work independently and be part of a team
- High level attention to detail
- Be able to prioritise and plan your workload
- Experience working with a high volume of workload
- Experience in the use of IT management systems
- Experience in an administration/customer service role
- Previous experience with NDIS

**This is a Full Time role located at: North Lakes**

**Applications close: Applications will be assessed as they are received.