Client Services Officer

1 week ago

North Lakes, Australia Supreme Community Care Australia Full time

**About Us**:
Supreme Community Care is a Queensland owned and operated organisation. We are a NDIS and DVA registered provider supporting our clients to achieve their set out goals.

What sets us apart, is our ability to have our clients and staff’s best interest in the forefront of everything we do.

While your qualifications and experience tell us part of your story, your values and attitude speak louder still. At Supreme Community Care we are all about people, placing people at the heart of our work. We are focused on strengths, believing in, and amplifying the strength of people and communities. We are fiercely inclusive, making sure everyone can belong. As trusted partners we are curious and creative, always looking for new ways to do better. We are courageous and gutsy, tackling difficult issues, even when it’s hard.

As the Client Services Officer you will be responsible for the effective allocation of our Nursing and Care Staff to our diverse range of clients. The Client Services Officer's work with our participants to implement the support and care in accordance with the individual’s plan for the purpose of building capacity, managing the impact of their disability or condition and improving their health, well-being and participation within the community. This is a 8:30am to 4:30pm office role. This is a highly autonomous role and is vital to the successful functioning of Supreme Community Care.

**Key Accountabilities**
- Create and coordinate participant Care Circles for new and existing clients ensuring continuity of care, using a strengths-based approach to establish Support Plans with the client and other relevant stakeholders;
- Coordinate support to clients based on their NDIA or DVA plan, scheduling all supports provided by the organisation within the participant’s plan;
- Introduction of suitable applicants forming Care Circles based on client requirements and suitability ;
- Maintain rostering & scheduling of services within relevant systems ensuring field staff are aware of rostered shifts and shift changes;
- Manage the client review cycle to ensure reviews are performed within identified timeframes;
- Conduct and submit reviews of required paperwork to NDIA, DVA & HSS ;
- Actively seek and provide client feedback to HR/Recruitment on field staff when received;
- Build effective relationships with clients, their carers and families, while maintaining appropriate and professional boundaries;
- Manage scheduling changes that occur via client requests, staff unavailability or sick leave, ensuring mínimal disruption to clients ;
- Manage staff availabilities ;
- Build strong relationships with nursing and care staff so they feel heard and appreciated ;
- Ensure regular contact with clients, families, carers and support services is maintained and ensure comprehensive details of contacts are recorded within relevant systems;
- Keeping timely, thorough and accurate notes in relevant systems to ensure compliance for internal and external audits;
- Follow up and ensure incidents or notes are comprehensively recorded in relevant systems;
- Prioritise, manage and administer a caseload and associated tasks in a coordinated, efficient and timely manner;

**Salary**: $52,000.00 - $60,000.00 per year

Schedule:

- Monday to Friday
- No weekends

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