IT Service Desk Team Leader

6 days ago

Brisbane, Australia Watpac Full time

BESIX Watpac have an exciting opportunity for an experienced IT Service Desk Team Leader to join our Information Technology team based in Fortitude Valley (walking distance to the Valley Train Station). You will be responsible for improved business outcomes through management of the IT Service Desk team.

The key responsibilities of this position include:

- Provide day to day management to a team of IT Support Technicians and Service Desk Analysts in key areas such as productivity, escalations, quality of work, training and performance management.
- Lead incident management, problem management, root cause analysis and change management while adhering to internal processes.
- Monitoring of service level performance to avoid breaches.
- Establish and develop relationships with key business stakeholders.
- Develop and deliver regular reports and metrics on team performance against service delivery targets.

**Qualifications**:

- Demonstrated experience in Service Desk Leader or Management role.
- ITIL V3 Foundation required.
- Demonstrated high level of problem-solving abilities with an ability to participate professionally and cohesively within a team environment, manages shifting priorities.
- An excellent communicator who understands the business needs and can articulate in technical terms.
- Is a team player who succeeds in a fast changing environment, producing accurate, timely and professional outputs.

**Additional Information**:
Along with a competitive remuneration package and long-term career development opportunities, our employees enjoy access to the following benefits:

- Wellbeing Days - three additional leave days per year.
- Flexible work arrangements to balance work and personal commitments.
- Awards and Recognition Program, rewarding employees who bring our values to life.
- Access to a wellbeing program including annual skin checks and flu vaccinations.
- Corporate discounts to gym memberships, meal subscriptions and more.
- Social events and Family Days.

**Join our talented and passionate team delivering once-in-a-generation projects.**
- BESIX Watpac acknowledge the traditional custodians of the land on which we live and work, and pay respect to the Elders past, present and emerging._

**To be considered for the role please submit your resume and cover letter.

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