Campus Life Coordinator

Who we are?
At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their dreams.

Just like our students, our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold, creative and courageous - with flexible working arrangements that allow you to bring your best. We’ve built a culture that celebrates community, collaboration and innovation, where people love what they do.

What’s the job?
- Reporting to the National Campus Director, the Campus Life Coordinator is here to ensure that our Brisbane campus is engaging, accessible and collaborative, supporting and providing learning spaces for our students, partners and the local community.

The Campus Life Coordinator will be responsible for delivering the campus activation strategy developed by the National Campus Director as well as supporting the experience of all students on campus, while providing specialist assistance for the International Students linked to the campus.

To know more about this exciting role,- please click here to review the full Job Description

Principal Accountabilities of this role:

- Student Engagement & Experience: Coordinate campus events, orientation, student activities, and international student support to enhance engagement, ease transition, and foster a positive university experience for all students.
- Communication & Collaboration: Manage communication channels like newsletters and digital signage; collaborate with campus staff, SRC, and accommodation providers to support student welfare and under-18 compliance.
- Health, Safety & Security: Maintain campus safety by managing risk registers, supporting inspections, and ensuring safety systems and procedures align with legal and organisational standards.
- Service Delivery & Administration: Assist with campus administration, ensure service level agreements are met, and support national initiatives to improve student satisfaction and campus operations.

Innovation & Continuous Improvement
- Promote a culture of CX excellence, use student feedback to enhance services, and actively contribute to innovation and team initiatives.

We Are Looking For:

- Apart from being an energetic and positive individual, we believe the new Campus Life Coordinator for our Brisbane campus should have:

- Strong Customer Service & Communication Skills: Minimum 2 years' experience in customer-facing roles with proven ability to deliver exceptional service and communicate effectively across diverse audiences.
- Energetic, Engaging & Positive Attitude: Brings enthusiasm, happiness, and a proactive mindset to create a vibrant campus environment and positively influence student and staff experiences.
- Organised & Self-Motivated: Demonstrated ability to prioritise tasks, meet KPIs, and work independently while taking direction when required.
- Relationship Building & Team Collaboration: Skilled at developing strong relationships across teams, with a collaborative approach to achieving shared goals and improving the student journey.
- Compliance & System Knowledge: Working with Children Check (WWCC) eligible, with experience using systems like Microsoft Dynamics and awareness of compliance in student welfare and events.

Why join us?
Bold, modern and agile, we’re Australia’s fastest-growing university, going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2000+ staff today. In 2020, Australian Financial Review named us one of the country’s most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you’ll find endless opportunities for professional development and career progression.

We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic.

What we offer
We support your personal passions, development and wellbeing, to make your working life a more rewarding experience. At Torrens University Australia, you’ll benefit from:

- Join an Australian Company: Be part of an organization owned by Strategic Education Inc, listed on NASDAQ.
- Company Culture: Thrive in a supportive and collaborative work environment that values diversity and inclusion.
- Grow with us: Tuition reduction available for courses that align with your role development Up to 100% scholarship for your professional and personal development.

Hiring process
We aim to provide you