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IT & Facilities Help Desk Analyst

2 weeks ago

Fortitude Valley, Australia Technology One Limited Full time

**How you’ll make a difference **

As an IT & Facilities Help Desk Analyst with TechnologyOne you will manage, support and service requests to provide a world-class, dynamic and future focused environment for our people in each office.

**What you’ll be doing **
- Providing IT and Facilities support, services and operating cycles; ensuring each interaction delivers a compelling customer experience
- Identifying improvements and recommending changes
- Executing technical changes to systems and physical environment
- Managing IT, WHS, security & privacy incidents and issues on a timely basis with appropriate incident reporting, supporting the identification and resolution of root causes to minimise future occurrences
- Meeting service level targets, and ensuring timely, suitable and adequate stakeholder communications in all activities
- Building strong working relationships with suppliers and key stakeholders
- Ensuring thorough investigation and execution of activities prior to referring to resolver groups or vendors
- Keeping up to date with the latest trends, and developing plans to evolve the IT and physical environment to improve workplace efficiency and employee engagement

**Your Talents **
- Experience in an in-person, virtual and over-the-phone customer service focused role, keeping calm and considered under pressure while delivering outcomes
- A fast-learner and self-starter, someone who has the stamina and can hit the ground running in our fast-changing, dynamic environment
- Having a positive, can-do attitude and being a team player
- Having attention to detail, taking pride in driving quality outcomes efficiently even with competing priorities

**Who we are **

TechnologyOne (ASX:TNE) is Australia's largest enterprise software company and one of Australia's top 150 ASX-listed companies, with offices across six countries. We create solutions that transform business and make life simple for our customers. We do this by providing powerful, deeply integrated enterprise software that is incredibly easy to use. Over 1,000 leading corporations, government departments and statutory authorities are powered by our software.

We pride ourselves on providing our people with earned recognition through career progression, competitive salaries and a supportive environment. We double in size approximately every 5 years so career opportunities abound. Everything is about to change. Are you ready?

We value creativity, innovation and people with an entrepreneurial spirit. See us in action at Hackday
- Applicants must have the right to work permanently in Australia