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Customer Service Administrator

2 weeks ago

Eastern Creek, Australia Alexander Appointments Full time

$32 per hour + Super | On-Going, Full-Time hours
- Transport & Logistics Sector | South-Western Sydney Location + WFH Opportunities
- ASAP Start | Rotating roster between 8am - 6pm. Monday to Friday

**Customer Service Administrator (Special Operations) - Call Centre**
- **$32 per hour + Super | On-Going, Full-Time hours**:

- **Transport & Logistics Sector | South-Western Sydney Location + WFH Opportunities**:

- **ASAP Start | Rotating roster between 8am - 6pm. Monday to Friday**

**About the Company**

We have a fantastic opening to join a Global Leader within the Logistics Industry. Based in over 220 Countries, our client prides themselves on delivering a high-end service, specialising in courier services and international shipping. They are seeking an experienced Customer Service Administrator with great customer focus to join their growing team in South-West Sydney.

**About the role**
- Using Oracle, SAP and/or related ERP/CRM systems and Outlook to communicate with customers and clients within an SLA professionally
- You will be based in the national call centre hub answering high-volume calls
- KPI Driven and willing to meet SLA
- Maintain data integrity, confidentiality, and accuracy - high attention to detail is a must
- Tracking and tracing deliveries via spreadsheets - Excel understanding is a must in this position
- Updating clients in delivery performance, consignments, and tracking reports
- Other Adhoc Customer service tasks where applicable or according to business requirements

**About you**

For this fantastic opportunity, you will display a variety of the below attributes to be the perfect fit:

- Excellent Data integrity, efficiency, and accuracy with great attention to detail
- MS Office skills - Must include an understanding of Excel
- Superior communication skills, both written and verbal - Call Centre experience
- Knowledge of previous experience in ERP/CRM or similar systems - _essential but not needed_
- Ability to work within a high volume, fast-paced environment with excellent multitasking and organisational skills to ensure all deadlines and priorities are met efficiently and effectively.
- Reliability, Punctuality, and Commitment
- A strong team and task focus - must be a team player
- Flexibility for three shifts - 8am - 4am, 9am - 5pm, and 10 am-6 pm - Monday to Friday
- Prior Transport/Supply Chain & Logistics Industry experience is desirable

**The benefits on offer**

You will be positioned within one of the critical teams focusing on pharmaceutical direct-to-patient and market processes. In return, our client offers many additional perks, including onsite parking, working from home opportunities and career progression.

**How to apply**:
**What next**

Applications will be reviewed for this role, and
**only suitable applicants will be contacted**.