Contact Centre Officer

16 hours ago

Sydney, Australia Pickles Auctions Full time

Location:

- Sydney
- Employment Type:
- Full-Time Permanent- Department:
- Digital - Customer Contact Team 2**WHY WORK FOR PICKLES**
- Join a close-knit and friendly team with a supportive Supervisor.
- Virtual training and development provided.

**ABOUT THE ROLE**
We are looking for a collaborative customer service superstar to join our Customer Contact Centre team, dedicated to delivering high quality and responsive customer service to our valued customers. At Pickles our mission is create trusted marketplaces where everybody wins by delivering value **and that starts with you**

In this role you will be working remotely, Monday to Friday (40 hours per week) from either VIC, ACT, NSW or QLD.

As the first point of contact for inbound enquiries, you will be responsible for:

- Answering customer queries in a friendly and efficient manner, providing accurate information every time
- Empathetically listening to and understanding our customer’s needs.
- General admin, data entry and record keeping ensuring a clear chain of events
- Problem-solving and complaints handling in a timely manner, escalating where necessary.
- Developing and maintaining a working knowledge of the Pickles business and processes
- Providing current and accurate information during every interaction
- Collaborating with the wider marketing and innovation team on projects and outbound opportunities
- Contributing to the improvement of processes.

**ABOUT YOU**
**A successful Contact Centre Officer will have:

- Exceptional communication and organisational skills
- Demonstrated experience in customer service and excellent phone manner.
- Ability to prioritise, multi-task and problem solve under pressure.
- Demonstrated ability to source accurate information quickly and effectively to resolve customer requests.
- Self-motivated, driven and customer centric.
- Available between hours of 8 am - 8 pm
- Enjoy working within a fast-paced environment.
- Share our core values - Excellence, Innovation, Safety, Teamwork & Integrity

**WHAT’S IN IT FOR YOU**
- **Training & Development**- On the job training to make you an expert in your area, internal career pathing opportunities, and study assistance options to help you complete a course or qualification.
- **Community & Wellbeing** - Pickles proudly support local events and charities, enjoy paid volunteer leave and access our employee assistance program for you and your family.
- **Reward & Recognition** - Cash vouchers & recognition awards for doing great work and celebration of long service.

***
**ABOUT PICKLES**
**We’re a service company striving to provide a consistent world-class experience and advice for our customers. We’re a people company because great people do and create great things together. We’re a technology & data company creating thriving marketplaces for our customers to connect and transact easily. We are the Australian leaders in asset remarketing across industrial, motor vehicles, damaged assets, general goods, mining, oil & gas, agriculture and more. With over 850 specialist employees, Pickles boasts a truly national footprint across many important Australian industries.

**Choose to further your career with Pickles and become a trusted and valued expert in your field with us today

  • Contact Centre Lead

    1 week ago

    Sydney, Australia NSW Government -Elections Full time

    **_Full-time permanent opportunity to lead, coach and support a contact centre team in a dynamic environment _**: - **_Continue to build your leadership qualities and skills within a collaborative supportive team_** **About the Role** The Contact Centre Lead coordinates and implements contact centre operations across multiple electoral processes in order...

  • Contact Centre Specialist

    1 week ago

    Sydney, New South Wales, Australia The Royal Australasian College of Physicians Full time $104,000 - $130,878 per year

    Posted: 08/09/2025Closing Date: 17/09/2025Job Type: Fixed Term ContractLocation: Sydney CBDJob Category: Call Centre and Customer ServiceAbout the RACPThe Royal Australasian College of Physicians (RACP) connects, represents, and trains physicians and trainee physicians across Australia and Aotearoa New Zealand. The RACP provides services to support the...

  • Contact Centre Operator

    3 weeks ago

    Sydney, Australia Www.chandlermacleod.com Full time

    Job Opportunity: Call/Contact Centre Operator Location: Queanbeyan Contract Duration: Approximately 4 months (Now until January 2026) Hours: - Monday to Friday: 8:30am – 5:00pm - Saturday: 8:30am – 12:30pm - 35 hours/week (excluding public holidays) About the Role We are seeking enthusiastic and customer-focused individuals to join a dynamic contact...

  • Contact Centre Manager

    2 weeks ago

    Sydney, New South Wales, Australia Mable Full time $90,000 - $120,000 per year

    HomeMade, Mable, Leap in and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us:We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of careWe believe in technology as an...

  • Contact Worker, Children's Contact Service

    2 weeks ago

    Sydney, New South Wales, Australia iSupervise Children's Contact Service Full time $48,000 - $62,400 per year

    Penultimate or final year law student wanted Family law relatedChildren's Contact Services (CCSs) help children from separated families to establish or maintain a relationship with the parent or significant other they do not live with.A CCS provides a neutral venue for safe transitions when family's separate and the transfer of children from one parent to...

  • Contact Centre Consultant

    1 week ago

    Sydney Western Suburbs, Australia PRP Diagnostic Imaging Full time

    **Contact Centre Consultant - Blacktown** - Blacktown Location | State-Of-The-Art Contact Centre - Commitment to Ongoing Training & Development - Free Onsite Parking | Monday to Friday 8am to 5pm **About Us** PRP Diagnostic Imaging offers a comprehensive range of imaging services, through a network of 34 practices across Sydney, Illawarra, Central Coast...

  • Contact Centre Manager

    1 week ago

    Sydney, Australia Samsung Electronics Full time

    Position Summary Turn your dreams into reality, create the unthinkable and #ReImagineYourFuture. Samsung is one of the most successful and fastest growing technology companies in the world. We approach everything we do with the spirit of a ‘joyful pioneer’- daring to defy barriers and striving to excel limits. At the heart of our DNA is the pursuit of...

  • Aps4 - Contact Centre Officers (Non-ongoing)

    6 days ago

    Sydney, Australia AUSTRAC Full time

    Locations: Sydney-NSW, Brisbane-QLD - Salary: $72,495 - $80,333 p.a. plus 15.4% Super - Non-ongoing - Full Time/Part Time AUSTRAC is Australias anti-money laundering regulator and specialist financial intelligence unit. The regulatory function oversees compliance with the requirements of the Anti-Money Laundering and Counter-Terrorism Financing Act 2006...

  • Customer Contact Centre Support Officer

    14 hours ago

    Sydney, New South Wales, Australia Indigenous Business Australia Full time $92,817 - $98,420 per year

    Position: Customer Contact Centre Support Officer (Affirmative Measure)Salary: $92,817 - $98,420 plus 15.4% superannuationEmployment type: Full-time OngoingLocation: Perth, Adelaide, Brisbane or SydneyWant to work with an organisation that drives financial inclusion and economic empowerment with Aboriginal and Torres Strait Islander people? Well, we've got...

  • Remediation Officer

    6 days ago

    Sydney Western Suburbs, Australia HAYS Full time

    **Your new company** To be successful with NAB you will go above and beyond to achieve great results for the customer, the company and yourself. NAB is passionate about diversity and inclusion and will guarantee you are a valued member of their community. NAB’s core values include, Excellence for Customers, Grow Together, Own It, Be Respectful. **Your new...