Work Consultant, Workers Compensation

**Return to Work Consultant, Workers Compensation.**

**What can you expect?**

Provide professional outsourced return to work and claims consulting services to Mercer Marsh Benefits clients through the administration of injury management software, insurer and other stakeholder liaison and back-office injury management accountabilities.

The role is a position in the Workers Compensation consulting and injury management profession, with an opportunity for significant on the job development and career progression.

Ideally someone with 3 years + experience in claims and injury management functions at an insurer, employer but rehabilitation consultants will also be considered. Experience with claims management and injury management systems.

**What is in it for you?**
- Leading training and development program.
- Professional environment where your career path really matters and is supported in our global organization.
- Great team environment with energetic and supportive colleagues.
- Genuine work life balance.

**We will count on you to**:
Perform Outsourced Return to Work Coordinator functions, including but not limited to:

- Triaging and lodgement of new claims.
- Development and maintenance of return-to-work plans.
- Regular stakeholder contact (injured worker, employer, insurer).
- Delivering on employer return to work obligations.
- Attendance at claims reviews.
- Administrative tasks such as payroll functions and wage reimbursements (where required).
- Reporting (as per client requirements).
- Attendance at WorkCover WA; informal conferences and District Court (as required).
- Administering self-insurance claims and injury management process.
- Administering preferred injury management software for selected clients and maintaining this database.
- National complex claims consulting
- Insurer liaison with respect to injury management activities.
- Intermediate Microsoft Suite (Word, Excel, PowerPoint) skills.
- Produce and/or format reports, manuals, presentations and other correspondence or documents.
- Generate invoices.
- Achieve financial retention and new business KPIs.
- Organise and maintain file system, file correspondence and other documentation.
- Maintain database and spreadsheet files.
- Support Workers Compensation team during busy periods.
- Read and route incoming correspondence.
- Take, type and distribute meeting minutes.
- Other tasks as directed by manager.

**We would like you to have**:

- Tertiary qualifications in Applied Science, OH&S, Injury Management, or other relevant fields.
- Return to Work Co-coordinator accreditation desirable but not essential.
- Strong understanding of the workers’ compensation legislation and process in Western Australia and strong claims management experience.
- ** Client/Customer Service** - Consistent provision of excellent technical, administrative, and consulting support to internal and external clients with frequent reference back to their needs.
- ** Quality & Compliance** - Dedicated to the sustained delivery of the highest level of quality in all aspects of work performance and client service; accurately checking processes and tasks; following procedures; adherence to policy.
- ** Working Relationships / Teamwork** - Maintains effective working relations with colleagues, external clients, and broader industry market segments. Consistently contributes to the team and supports manager’s efforts to achieve goals. Demonstrates understanding and respect for different perspectives, values, cultures, and work styles.
- ** Planning & Organization** - Establishes courses of action for self and others to ensure that work is completed efficiently and on time.
- ** Drive & Self-Motivation** - Seeks out and acts on opportunities and calculated risks. Demonstrates a willingness to take on increased responsibilities and displays the ability to act independently with mínimal yet appropriate reference back to manager/supervisor.
- Strong attention to detail/accuracy.
- Excellent written and verbal communication skills.
- Confident and considered decision maker.
- Excellent organization and time management skills.
- Computer literate (word and excel).
- Enjoy working in a team environment.

**About Marsh**:

- At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family._