Workers Compensation Case Management Specialist

3 days ago

West Perth, Australia Insurance Australia Group Full time

**The Role**

An exciting opportunity for a Claims Consultant to join the Workers Compensation team based in West Perth on a full-time permanent basis. Your primary purpose of the Claims Consultant role is to manage a portfolio of Complex Workers Compensation claims with the aim to help injured workers’ recovery and return to work as quickly and safely as possible.

**Key Responsibilities**
- Establish strategic Case Management Plans in collaboration with the injured worker, their employer and health professionals
- Implementation and ongoing review of Case Management Plans
- Providing exceptional customer service to employers and building relationships
- Accurately determining liability on new and existing claims
- Ongoing review and management of claims in accordance with relevant legislation and guidelines

**Skills & Experience**
- Experience in effectively dealing with customers, show empathy and diffuse conflict situations
- Prior experience in Workers Compensation claims, injury management and legal providers (Desirable)
- Strong customer focus including well developed customer service skills
- Ability to build rapport and establish relationships
- High attention to detail
- Resilient, displays empathy and able to communicate with all stakeholders
- Displays a drive for results and is outcome focused
- Ability to work independently in a supportive team environment
- Contributes positively to team culture

**About Us**

At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.

As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything.

**Let’s Talk**

IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.

IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our company website.

The IAG Way

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