Service Connect Advisor

2 days ago

Melbourne, Australia RMIT University Full time

Overview:
- Full-time, Continuing position- Salary Level HEW 6 + 17% Superannuation- Based at the Melbourne CBD campus, and hybrid ways of working

About the role

As Service Connect Advisor - HR, you will be responsible for providing a high level of customer service and resolving HR/People enquiries across all customer contact channels. You will conduct appropriate research for each enquiry and provide accurate advice or escalate where required.

Please note: there is a requirement to work staggered start times for on business requirements to cover the University core support hours.

To be successful in this position, you will have:
- Demonstrated customer service experience delivering professional support services specific to the skilled resolver group - HR.- A strong customer centric mindset.- Demonstrated ability to fact find, provide advice and use logical thought process to support recommendations and advice.- Proven ability to identify root cause of issue to recommend and deliver appropriate strategies and innovative solutions and solve any further complications that may be encountered.- Demonstrated ability in providing accurate and timely solutions and advice through multiple customer contact channels.- Demonstrated ability to work autonomously with mínimal supervision in a fast-paced environment with the ability to prioritise multiple tasks to meet conflicting deadlines.- Strong problem solving, interpersonal and analytical skills, written and verbal communication across multiple mediums (i.e. telephone, ticketing tools, web chat etc).-
- Experience with ServiceNow, Web Chat, ADP Payroll and/or Workday is desirable.

About the Portfolio

The Operations Portfolio enables an integrated, enterprise-wide delivery for best practice student and staff experiences. The portfolio incorporates the following business units: Data & Analytics, Finance & Governance, Information and Technology Services (ITS), Legal, Office of the Chief Operating Officer (OCOO), People Function (HR) and Property Services Group (PSG).

The portfolio houses significant drivers and delivery components across the staff and student journeys and enables the overall experience for both groups. The Portfolio is integral in bringing the RMIT strategy to life, across the globe. Each of these functions supports the global operations of the University both directly as well as through its controlled entities.

To Apply

Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page.


Position Description - Service Connect Advisor (HR)
- We will be running a rolling recruitment process, so please do not wait until the closing date to apply._

Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page.

Li-Hybrid

Applications Close:
26 June 2025 11.59 pm
- _or visit our Careers page for more contact information - _
- ._
- We are a Circle Back Initiative Employer - we commit to respond to every applicant._

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