Assistant Rooms Manager

Summary

**About Hyatt House South Melbourne**

At Hyatt, care connects us. We believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.

Hyatt House hotels make guests feel genuinely at home with an elevated, spacious and perfectly self-sufficient experience. Hyatt House South Melbourne is part of the mixed-use Oasis Residences, a luxurious and elegant urban sanctuary designed by the renowned Hayball architects. Opening in 2025 with 97 rooms and a mix of den, studio and 1 bedroom suites, Hyatt House South Melbourne will offer living accommodations for longer stays designed to provide guests with all the comforts of home.

**Assistant Rooms Manager at Hyatt House South Melbourne**

An exciting pre-opening opportunity exists for an Assistant Rooms Manager to join our team at Hyatt House South Melbourne. This role offers the unique chance to be part of launching the Hyatt House brand in Australia, with the hotel scheduled to open at the beginning of 2025. Based on site, the Assistant Rooms Manager is a vital role within the Front Office Team, and will be responsible for managing the Front Office operations of the hotel, inclusive of the Front Desk, Bell Desk and Guest Services.

Managing and working in a team of 15+, you will support the General Manager in supervising and managing the day-to-day operations as well as supporting the team to achieve our purpose.

**Qualifications**:

- Assist with setting up the Rooms division during pre-opening
- Ensuring all guest and team member needs are met efficiently and seamlessly by creating memorable experiences and providing excellent service
- Assist with the preparation of the department’s budget including yearly business plans, monthly room forecasts and payroll forecasts
- Maintaining cordial relationships with all of the hotel’s relevant stakeholders
- Assist with the development and implementation of strategic plans that aim to reach the hotel’s goals and increase occupancy rate levels and, revenue
- Participate in the recruitment and on-boarding process for all new employees with the assistance of People & Culture
- Develop the skills and effectiveness of the Front Office’s employees through the appropriate training, coaching and/or mentoring

**Your background**:
To be successful in this role you will require the following attributes:

- Minimum 2 years of experience working as a Front Office Manager or Assistant Manager in a large hotel operation. Experience in a 5-star hotel brand is highly advantageous
- An Expert in Opera
- A relevant degree or diploma in Hospitality, Business or Tourism Management
- Strong leadership skills with the ability to mentor, coach, train and motivate team members
- Exceptional interpersonal and communication skills along with strong service recovery skills
- Excellent time management skills with the ability to multi-task and keep calm under pressure
- Experience with revenue and budget management is advantageous
- The flexibility to work on rotating roster, including weekends and public holidays

**Benefits**:
Hyatt House employees enjoy, but are not limited to;
- In house training programs and initiatives
- Flexible work attire - no stuffy suits
- Flexible hours and location - work from anywhere
- Discounted dining in our H Bar & Market
- Complimentary hot beverages daily
- Discounted staff parking $12 per day
- Discounted and complimentary accommodation across Hyatt Hotels worldwide
- Complimentary laundry for work related items

Our values of Empathy, Wellbeing, Experimentation, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt