Technology Support Officer

**Technology Support Officer**:
**Job no**: 499115
**Work type**: Permanent Full Time
**Classification**: Band 5 ($76,355- $86,617 pa)
**Categories**: Information Technology

**About the role**

**Work type: Permanent, full-time**
**Classification: Band 5 ($76,355 - $86,617)**

Key responsibilities include:

- Ensuring all help desk interactions are logged through the help desk software.
- Providing efficient and quality installation and support to maintain operational capability of desktop hardware and associated equipment in both an on-site and IT Help Desk environment.
- Maintaining and supporting mobility fleet and associated relevant technologies.
- Proactively cultivating and maintaining strong team relationships among colleagues on a formal and informal basis across all council functions.
- Participating in the out of hours support pool.
- Supporting and troubleshooting the tablet and smart phone fleet.

**About you**
To be successful in this role you will have high level customer service skills as well as understanding of computer architecture including hardware and networks.

Essential Experience:

- Tertiary qualification in computing or relevant discipline and relevant practical experience in an IT environment or lesser formal qualifications with substantial experience.
- Excellent working knowledge of Windows operating systems.
- Ability to effectively develop an understanding of the functions, processes, and procedures of Corporate Systems.
- Awareness of server roles and responsibilities.
- Ability to gain user confidence with hardware and software and establish a rapport with staff at all levels.
- A current Working with children check (employee).

**Child Safety Responsibilities**
We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read our Child Safe Standards Management Policy.

**Diversity and Inclusion**

**Create our future together at the City of Greater Geelong**
Join the City of Greater Geelong, a community-focused workplace on Wadawurrung Country. We deliver over 130 services to our growing population, striving to make our city a great place to live, work, and study. Our central location for Central Geelong-based employees is the Civic Precinct, Wurriki Nyal, a modern, sustainable, and inclusive workplace, along with our outreach locations.

**A career with us**
We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.

We offer:

- salary sacrificing and novated lease options
- cultural and ceremonial leave
- study leave
- paid parental leave (16 weeks primary and six weeks secondary) and superannuation payments on all 52 weeks primary parental leave
- IVF, surrogate and miscarriage bereavement leave
- training and career development opportunities
- a healthy and safe environment
- our employee wellbeing program
- corporate membership rates at Swim Sport and Leisure facilities
- unlimited access to LinkedIn Learning

**Applications and Enquiries**
- We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared._

**Advertised**: 21 Aug 2024 12:30 PM AUS Eastern Standard Time
**Applications close**: 28 Aug 2024 11:55 PM AUS Eastern Standard Time