Custodial Technology Support Officer

**Work collaboratively with prison location staff providing end-to-end support in relation to in-cell technology.**:

- **Ongoing, Full-Time opportunity.**:

- **VPS Grade 4: $97,955 - $111,142 plus superannuation.**

The Department of Justice and Community Safety is seeking a **Custodial Technology Support Officer** to provide a critical role within Digital Operations Unit (DOU).

**About the Business Unit**

Corrections Victoria (CV) is responsible for the direction, management and operation of Victoria's prison system and Post Sentence Scheme. As a service agency within the Department of Justice and Community Safety, CV develops and implements operational policies, programs and services that ensure the safe and secure containment of prisoners, and that seek to rehabilitate them by addressing the underlying causes of offending behaviour.

The Digital Operations Unit (DOU) provides a strategic focus and drives innovation, enhances governance and ensures continuous improvement as it relates to in cell technology at Corrections Victoria. DOU leads identification and prioritisation according to system needs and assists Technology Solutions and Digital Security (TSDS) in the development and implementation of new technologies that enhance operational efficiency, security and opportunities for rehabilitation and reintegration for people in custody.

**About the Role**

Reporting to the Senior Projects Officer, Operations, the role is responsible for daily administration of Connect tasks including processing of electronic forms, security audits, educating of staff and people in custody in the use of the Connect and other support tasks.

This position will be required to work on site at the Barwon Prisons Precinct with requirements to also support other prison locations as required. This will include assisting with Western Plains Correctional Centre be Connect ready. Flexible work arrangements are available in accordance with DJCS policy.

Some of your duties will include:

- Demonstrated commitment to working with staff, prisoners, and other service providers in the delivery of an integrated, whole of justice approach to reducing re-offending.
- A sound knowledge of the Information Technology portfolio within prisons.
- Qualifications and/or demonstrated experience and skill in areas relevant to correctional delivery, and the Correctional Practice Framework.

To learn more about this role before applying, please read the attached position description.

**About you**

To be successful in this role, you will have:

- Demonstrated experience in providing support in an IT environment with sound troubleshooting skills
- Provisioning and supporting a wide range of end-user computing hardware, including but not limited to laptops, monitors, tablets, and meeting rooms
- Well-developed interpersonal skills, including the ability to express opinions, information, and key points clearly and concisely via effective verbal and written communication
- Demonstrated willingness to be flexible and adaptable to changing priorities with the ability to meet deadlines while working in pressured situations

**Qualifications/requirements**
- A relevant qualification in Information Computer Technology or industry qualification and/or relevant industry experience would be highly desirable.

**How to Apply**

**IMPORTANT INFORMATION**:
**CHILD SAFE STATEMENT OF COMMITMENT**:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.