Customer Service Manager

1 week ago

Macquarie Park, Australia DXC Technology Full time

**Job description**

As part of icare’s major reset to improve recovery and return to work outcomes for injured workers, DXC has commenced managing workers’ compensation claims in New South Wales.

Join the DXC team and contribute to bringing DXC’s claims management expertise to icare and the people of New South Wales.

As Customer Service Manager you will demonstrate a commitment to customer satisfaction with regards to internal and external customers in all activities

**Responsibilities and duties**
- Relevant tertiary qualification in business or related discipline; or equivalent experience
- Proven people management experience at a senior level
- Financial management
- Experience analysing and interpreting statistical and performance-related data
- Strategic ability and planning and execution skills
- Technical knowledge/industry experience:

- Sound understanding of crucial agent remuneration drivers
- A sound understanding of each role position and function within the claims environment and the associated performance expectations and requirements of these roles
- Commitment to the philosophy of a case management model of practice
- Computer skills: Outlook, intermediate knowledge of the Microsoft Office suite

**Required skills, experience and qualifications**
- Experience with coaching
- Complaint management and resolution outcomes
- Workers Compensation Insurance Policy, legislation and associated compliance issues (preferred)
- Expereince managing complex customer service departments

**About DXC**

**Your working environment**

Our ‘people first’ mindset comes to life offering the ultimate in working flexibility. We take a virtual first approach and our teams are spread across multiple geographies delivering a broad range of customer projects, which means we can tailor working arrangements that work for our people.

No matter where you are located, you’ll never feel alone and will always be supported with our diverse range of employee interest and social support groups. Whatever your passion, you will be amongst friends - from #PetsofDXC to photography, cycling or cooking groups, or, we welcome you to make your mark and start your own group.

**Our culture and benefits**

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

**We are an equal opportunity employer**

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

  • Customer Service Manager

    4 days ago

    Macquarie Park, Australia Myer Full time

    **Job no**: 942329 **Work type**: Permanent / Full time **Location**: Macquarie **From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work**. **Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you’re...

  • Customer Service Representative

    1 week ago

    Macquarie Park, Australia BD Full time

    **Job Description Summary**: Join our dedicated Customer Service team, where prioritizing our customers is at the heart of what we do! We are **the makers of possible** BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of...

  • Customer Service Representative

    18 hours ago

    Macquarie Park, Australia BD Full time

    **Job Description Summary**: Join our dedicated Customer Service team, where prioritizing our customers is at the heart of what we do! We are **the makers of possible** BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of...

  • Customer Service Representative

    2 weeks ago

    Macquarie Park, Australia Wolters Kluwer Full time

    Job Summary Key Respionsibility: - Provide support and advice to customers using Wolters Kluwer products and services. - Investigating and solving customers’ problems. - Manage and Resolve customer queries within service level agreements. - Provide support and advice to the sales organisation. - Delight customers through a positive onboarding experience,...

  • Customer Service Representative

    18 hours ago

    Macquarie Park, Australia Alcon Full time

    Customer Service Role - Data entry for processing orders in SAP - Taking phone calls to manage customer queries effectively - Managing customer claims by raising credits and returns

  • Customer Service Officer

    2 weeks ago

    Macquarie Park, Australia DXC Technology Full time

    Are you ready to be part of something truly innovative? At DXC, we are thrilled to announce the launch of our new self-insurance business operation, and we are looking for talented individuals to join our growing team. This is a unique opportunity to help shape the future of our operations, as we build a customer-focused service team from the ground up. At...

  • Customer Service Specialist

    1 week ago

    Macquarie Park, Australia DXC Technology Full time

    Join the DXC team and contribute to bringing DXC’s claims management expertise to the people of New South Wales. With over 20 years’ experience in workers compensation claims management, a unique opportunity exists to join a new DXC team. DXC are currently partnering with a reputable Government Health Organsiation, setting up their Wokers' Compensation...

  • Customer Service Specialist

    2 weeks ago

    Macquarie Park, Australia Brambles Group Full time

    CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more...

  • Customer Service Officer

    7 days ago

    Macquarie Park, Australia MSD Full time

    **Customer Services Associate** - Permanent full-time role with competitive renumeration and benefits - Work with a high performing, agile and passionate team within Animal Health The primary responsibility of the Customer Services Associate is to provide a level of customer service to both internal and external customers that meets company and market...

  • Customer Service Representative

    7 days ago

    Macquarie Park, Australia Kennedy Reid Full time

    Start immediately and gain extensive training from an experienced team. - Utilize your skill set & continue to up skill for an opportunity to go permanent - Enjoy parking on site and a great work culture promoting work-life balance - **Start immediately and gain extensive training from an experienced team.**: - **Utilize your skill sets & continue to up...