Service Desk Technician

17 hours ago

Melbourne, Australia Centorrino Technologies Full time

**Join Centorrino Technologies: Innovate, Grow, and Thrive with Us**

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there.

We're on a mission to redefine the customer experience, and we need a passionate Service Desk Technician to join us at a Client Site based in south-east Melbourne. We are open to discussing both fixed-term and ongoing opportunities to suit your preference.

As a Service Desk Technician you will be responsible for providing first-level support, troubleshooting, and resolving technical issues related to hardware, software, and network systems.

**Requirements**:
**What you'll do**:

- Provide first-line support for service desk requests (including classroom, staff, students, and parents).
- Support hardware (desktops, servers, printers, mobile devices) and enterprise networking solutions.
- Ensuring all documented processes are being followed and high-quality outcomes are experienced by our customers with every encounter.
- Refine, update and improve the processes in line with customers changing needs.
- Working with a range of technologies, including but not limited to Microsoft 365 stack, Active Directory, VOIP solutions and more.

**What you'll bring**:

- Minimum 1 year of IT support experience (with a strong skill set).
- Relevant certifications ideal (Diploma or higher in IT, Systems, or Networking).
- Proficiency in Microsoft technologies (Windows, Office 365, Intune, Azure) and networking basics.
- High attention to detail and willingness to learn new things.
- A positive and collaborative can-do attitude.

Please note, our response times may be a bit slower during the holiday period, rest assured we’ll be back to address your needs promptly in early January. Thank you for your patience

**Benefits**

**Why You'll Love Working Here**:
**Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work Here's why**:

- Hybrid working (for majority of our roles) with team anchor days to support collaboration.
- Extensive training and development opportunities that enable continual growth as part of your career planning.
- Extensive discounts and benefits to maximise your money.
- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
- Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required._

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