Service Desk Technician

6 days ago

Melbourne, Australia Centorrino Technologies Full time

**Join Centorrino Technologies: Innovate, Grow, and Thrive with Us**

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there.

We're on a mission to redefine the customer experience, and we need a passionate Service Desk Technician to join us at a Client Site based in south-east Melbourne. We are open to discussing both fixed-term and ongoing opportunities to suit your preference.

As a Service Desk Technician you will be responsible for providing first-level support, troubleshooting, and resolving technical issues related to hardware, software, and network systems.

**Requirements**:
**What you'll do**:

- Provide first-line support for service desk requests (including classroom, staff, students, and parents).
- Support hardware (desktops, servers, printers, mobile devices) and enterprise networking solutions.
- Ensuring all documented processes are being followed and high-quality outcomes are experienced by our customers with every encounter.
- Refine, update and improve the processes in line with customers changing needs.
- Working with a range of technologies, including but not limited to Microsoft 365 stack, Active Directory, VOIP solutions and more.

**What you'll bring**:

- Minimum 1 year of IT support experience (with a strong skill set).
- Relevant certifications ideal (Diploma or higher in IT, Systems, or Networking).
- Proficiency in Microsoft technologies (Windows, Office 365, Intune, Azure) and networking basics.
- High attention to detail and willingness to learn new things.
- A positive and collaborative can-do attitude.

Please note, our response times may be a bit slower during the holiday period, rest assured we’ll be back to address your needs promptly in early January. Thank you for your patience

**Benefits**

**Why You'll Love Working Here**:
**Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work Here's why**:

- Hybrid working (for majority of our roles) with team anchor days to support collaboration.
- Extensive training and development opportunities that enable continual growth as part of your career planning.
- Extensive discounts and benefits to maximise your money.
- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
- Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required._

  • Lead Service Desk Technician

    2 weeks ago

    Melbourne, Victoria, Australia beBeeAccountability Full time £26,000 - £28,000

    Job TitleService Desk Team Lead Role OverviewThe successful candidate will be responsible for leading a team of Service Desk Technicians and managing the incident and request lifecycle.This role is ideal for individuals who have experience in a similar position and possess excellent time management skills, a helpful and approachable attitude, and...

  • Service Desk Technician

    1 week ago

    Melbourne Eastern Suburbs, Australia Robert Half Full time

    Our client is an established managed service provider seeking a driven Service Desk Technician to join their growing team in Melbourne's East **The Company** Our client is a growing Managed Service Provider looking for your brilliance as a Service Desk Technician to support local and remote users. If you are creative problem solver who enjoys working in a...

  • IT Service Desk Technician

    1 week ago

    Melbourne, Australia Pinsent Masons Full time

    **About the opportunity** We have an exciting opportunity for an enthusiastic, service driven and flexible Service Desk Technician to join our Technology Services team in this Melbourne based role. As the first line of support for the IT team, you will be responsible for monitoring and responding to requests received via a centralised IT Service Desk...

  • Service Desk Analyst

    1 day ago

    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream’s Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will...

  • Service Desk Analyst

    1 week ago

    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream’s Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will...

  • Service Desk Support Technician

    7 days ago

    Melbourne, Australia Robert Half Full time

    Our client is a highly regarded education provider seeking an experienced Service Desk Technician to join their well experienced team. **The Company** Our client is a well-known education provider in Melbourne's South East. They have a successful track record of 165 years in the industry and are now looking for your skills to join their team. If you are...

  • Service Desk Coordinator

    9 hours ago

    Melbourne, Australia Zone IT Solutions Full time

    We are looking for Service Desk Coordinator to join a project. You will be part of a large support team who will be providing IT support to a large user base organization. **Requirements**: - Align service delivery with SLAs to ensure customer satisfaction - Triage and assign tickets to technicians based on severity and impact - Align staff processes to...

  • Service Desk Analyst

    3 weeks ago

    Melbourne, Victoria, Australia Service Stream Full time

    Join to apply for the Service Desk Analyst role at Service StreamJoin to apply for the Service Desk Analyst role at Service StreamGet AI-powered advice on this job and more exclusive features.We have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an...

  • Service Desk Analyst

    3 weeks ago

    Melbourne, Victoria, Australia Service Stream Full time

    Join to apply for the Service Desk Analyst role at Service StreamJoin to apply for the Service Desk Analyst role at Service StreamGet AI-powered advice on this job and more exclusive features.We have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an...

  • Service Desk Technician

    4 days ago

    Melbourne, Australia Sparx Solutions Pty Ltd Full time

    Sparx Solutions is an IT Infrastructure Solution's Specialist that provides Network and Security Consulting services, Technology Training and Managed IT Services to Australia Service Provider and Enterprise markets. We are currently seeking an experienced Service Desk individual who has strong skills in desktop and infrastructure support, and who is...