Client Account Officer, Anglicare at Home
5 days ago
About Us:
Anglicare Sydney is a leading and highly regarded community NFP organisation in Australia.
Our vision is to see Jesus Christ honoured, lives enriched and communities strengthened. To achieve this, we are looking to attract the most capable and mission aligned people to join us.
For over 160 years Anglicare has been serving people in need
- providing care to older people and services to the vulnerable. We began because of people who saw a need in the community and who were compelled to make a difference. People motivated by Christian love and a passion to serve. If this describes you, we would love to invite you to join us
We are currently recruiting a NEW and exciting role as a Client Account Officer.
This role plays a key role in ensuring that homecare clients receive high-quality, person-centred services that align with their needs, preferences, and available funding. This position is responsible for managing client relationships, handling financial and budget-related queries, and ensuring compliance with aged care standards.
This is a full-time maximum term contract for 12 months based at Macquarie Park working 5 days in the office. Flexible working arrangements will be considered after 3 months.
Key Accountabilities:
- Act as the additional/supporting contact for homecare clients, families, and caregivers, ensuring timely and responsive communication.- Build and maintain strong relationships with clients to enhance engagement and satisfaction.- Address and resolve client concerns, complaints, and service-related inquiries in a professional and empathetic manner.- Develop and manage individual client budgets in alignment with their Home Care Package (HCP) or other funding allocations.- Handle complex financial statement queries, ensuring clients and families clearly understand their funding, expenditure, and available services.- Assist with debt recovery cases, working with the finance team to ensure outstanding payments are addressed appropriately.- Provide transparent communication regarding costs, service billing, and any financial changes impacting the client.- Ensure adherence to Aged Care Quality Standards and Anglicare’s internal policies.- Maintain accurate and up-to-date client financial records.- Identify at-risk clients and implement proactive strategies to improve satisfaction and retention.- Educate clients and families on available homecare services, funding options, and how to maximize their Home Care Package.- Gather and analyze client feedback to drive continuous service improvement.
What do we offer?- Flexible, supportive work environment that provides the opportunity to do the best work of your life. WFH/flexible working arrangements (2-3 days in the office).- Opportunities for career progression, professional development and training.- Treehouse benefits and rewards, including discounts to 400 retail, accommodation and entertainment- Fitness Passport: Discounted gym membership rates with access to over 800 gyms for you and your family.- Tax benefits through salary packaging options as a not-for-profit organisation.- A safe and healthy workplace culture.- Bookable on-site parking | Short walking distance from the Metro.
Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
Application Close Date: April 30, 2025
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