Assistant Administration Manager

1 day ago

Notting Hill, Australia Smart User Full time

**About Smart User**:
Founded in 2012, Smart User is the leading renewables and energy solutions business in Australia based in Victoria. Helping over 300,000 households of its customers to decarbonize and reduce their environmental footprint.

At Smart User, we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every person that works with us helps us reach that goal. A challenging career. An exciting industry. And the support to grow and explore your potential.

**_Smart User. Innovation Energy Solutions._**
For more information contact:
Eugene Wong - 0415 156 925

**The Role**:
Due to the rapid expansion of the company, we seek to employ an **Assistant Manager - Compliance on a 12-month contract** to cover parental leave, however, the potential for converting into permanent will most likely be presented based on the growth of the company.

This is a great opportunity to gain invaluable career development and will allow you to utilize and develop your management experience as well as troubleshooting and problem-solving skills while working alongside a like-minded team.

**Benefits**
- Guaranteed $1200+ a week
- No experience needed
- Beginners-friendly training
- Starts anytime
- Bonus and uncapped Commission apply
- Work close to your home
- Simple and straightforward task
- Generous remuneration
- Ample Salary increase potential
- Flexible working hours
- Easy to work and Adaptable System

**Qualifications & Experience**
- Able to think commercially, suggest practical solutions to manage and mitigate
- Successful applicants must have excellent interpersonal, verbal and written communication skills with pra oven ability to build long-term relationships.
- Have strong organizational skills and the ability to manage files in a high-volume, fast-paced environment
- Have impressive telephone manner, well-spoken, exceptional interpersonal skills
- Be inclined to the opportunity to learn and upskill
- The ability to complete your tasks as an individual as well as working as a team
- Australian PR or citizen
- Full-time office role

**Tasks & Responsibilities**
- Ensure high volume compliance workflow runs smoothly.
- Ensure the admin/reception/after-sales team runs smoothly and provide updates accordingly.
- Training of new auditors, update China team/auditors of regulatory changes.
- Assign and allocate tasks including but not limited to fixing jobs, training, and customer complaints.
- Solve escalated issues from team members involving customers, installers, and inter-departmental personnel.
- Weekly report to the Operations Manager on the team’s progress and the status and compliance of each high-volume project.
- Advise on efficient methods/systems to improve the workflow of high-volume projects.
- Seek and advise on a potential team leader for high-volume projects.
- Keeping up to date regarding any matters relating to the Victorian energy saving program.
- Responding to and resolving client matters & managing difficult cases or complaints effectively

**Salary**: $55,000.00 - $66,000.00 per year

**Benefits**:

- Employee mentoring program
- Free drinks
- Free food
- Maternity leave
- Parental leave
- Professional development assistance
- Salary packaging
- Work from home

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Fixed shift
- Monday to Friday
- Morning shift
- No weekends
- Overtime

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