Customer Service Officer

2 days ago

Henley Beach, Australia ACH Group Full time

**About the Role**:The Customer Access Team at Mile End is looking for a full time team member to join the team. The Customer Service Officer role provides high end customer service over the phone, acting as the first point of contact for internal and external customers.

**Duties**:

- Provide seamless and solution focused customer service over the phone
- Connect customers to the appropriate services, with a 'one call' resolution focus
- Undertake administration task
- Contributes to the customer maintaining a good life through expert service which link the customers to services that support maintaining a good life

**Skills & Experience**:

- Outstanding customer service skills, with proven experience in delivering outstanding customer service
- IT savvy - with intermediate computer literacy, with the ability to use various software and databases
- Excellent written and verbal communication skills
- Ability to work in a fast-paced environment

**What we offer you**:

- A rewarding career
- Career development opportunities
- A positive and supportive workplace culture
- Regular team meetings and opportunities for upskilling and training
- Salary packaging benefits to maximise your take home pay
- Onsite Café and Barista
- And more

ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basis.

**About ACH Group**:At ACH Group we believe that older people should feel valued, respected, connected in their communities and supported to live a good life.

We love what we do, aren't afraid to take action and responsibility, constantly put our hands up for challenges and celebrate the uniqueness of our community. Most importantly, we bring our best.

If you share our belief, join our team of 1800 employees and hundreds of volunteers and take delight in knowing that you're making a contribution to the lives of older people. You'll do so while enjoying a rewarding career pathway, ongoing training, competitive salary options and a passionate, flexible workplace.

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