Small Repairs Claims Administrator

What you do
To manage Insurance Repair claims and ensure our Builders and Trades meet required claim KPI’s including timelines, cost, customer service and scope accuracy. The key focus of the team is Performance, Relationship between the building/ trade partners and Allianz Partners.
**Key Responsibilities include**:
**Client Accountabilities**:

- To ensure the highest standard in all contacts and interactions with the Internal and External stakeholders (written / phone / face to face).
- Handle and resolve complaints in a professional manner whilst striving for a win / win outcome. Outcome to be achieved whilst demonstrating the Allianz People Attributes.
- Provide quality follow through and excellence in service in all dealings with customers and client companies.
- Actively engage in Work Health and Safety activities to ensure our network act in line with the AzP& Client WHS expectations.

Financial Accountabilities
- To monitor repair costs and identify opportunities to drive down repair costs.
- Ensure relevant costs are paid and client billed correctly.
- These outcomes are to be achieved whilst demonstrating the Allianz People Attributes

**Culture**:

- Our culture underpins who we are as an organisation, how we do business and how we interact with the wider community.
- As a Small Repair Network Administrator within this business, you must continue to act as a role model with the below values underpinning your decision and actions.

**Repair Management**:

- Monitor claims having regard to the validity of the claim, the circumstances surrounding the claim and cost containment.
- Coach builders in report writing and required documentation.
- Ensure Builders meet the required service levels are finalised as expediently as possible.
- Ensure that cost savings are implemented in all appropriate situations.
- Provide regular reports on provider performance.

**Management of Workload**:

- Provide honest and fair assessment of status of workload to management.
- Be prepared to be agile in a dynamic environment.
- Utilise highly refined time management skills.

What you bring
Property Claims experience.
- Provides superior customer service to both internal and external customers.
- Proactively manage a diverse portfolio of home claims end to end.
- Minimum 2 years' experience& knowledge in the property claims insurance sector
- Understanding of GICOP and other insurance industry regulations and standards
- Ability to multi-task, prioritise, and work in a fast-paced environment.
- Excellent communication skills (both written and verbal)
- Experience with solving problems and handling conflicts.
- Confidence to learn, access and use different systems and software.
- Strong attention to detail
- A team player attitude, with a focus on supporting and respecting others

**Problem Solving and Decision Making Skills**:

- Able to make decisions swiftly and put decisions into practical use.

**Communication Skills**:

- Ability to communicate, influence and build effective relationships at all levels of the business.
- Background in property Claims management and desktop assessing is advantageous.
- Understanding of ability manage WHS requirements in the building industry.
- An intuitive thinker - able to adapt and tailor communications to appropriate audiences
- Proven written and verbal communication skills.

**Professional Approach**:

- Proven high level of professionalism, maturity and candour in daily work ethic.
- Demonstrated ability to deliver results in a high pressure environment.
- Demonstrated ability to work under pressure including the ability to achieve outcomes, prioritise work, meet deadlines, retain personal motivation and tolerance.
- Professional presentation.

Ability to work autonomously and within a team
- Demonstrated ability to operate autonomously using initiative, sound reasoning, listening and decision making skills.
- Proven ability to work effectively as part of a team.
- Ability to work in a co-operative manner with other team members and departments.
- Works within a team environment, treating all team members with care and respect and assisting other team members as needed.
- Encourage and support new team members.
- Be prepared to assist other members of the organisation as required or requested.
- To work within a team structure in achieving key performance indicators and objectives, and to be highly focussed in achieving these.

What we offer
Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority