Team Leader

**Company Description**:
At Shift, we’re passionate about disruption, transformation and positive change. Our goal is to shift perceptions and expectations of what is possible. We’re here to help make business unstoppable. Enablers by nature, we love to solve problems and innovate. As part of the team, you’ll approach new challenges with a clean sheet of paper, reimagine possibilities and deliver results that are 10x better than before. As one of Australia’s fastest-growing technology companies, Shift is changing the way businesses access finance. Enabled by streaming data, we provide credit and payments platforms that help businesses trade, pay and access funds, when they need it.

We're based in beautiful offices in North Sydney and offer a flexible workplace (min 3 days in the office).

The Team Leader is responsible for managing the performance of a team of Account Managers to ensure growth of new loan originations and customer engagement. The team work on a roster basis in a largely phone-based capacity.

This role may suit an individual who has led a contact centre team within a financial services environment.

**Main Responsibilities/Duties**

You'll be coaching and training team members, communicating clear goals, identifying development areas and ongoing team building. You'll participate in the hiring processes of new team members and manage successful inductions and onboarding activity.

We love to celebrate success and will look to you to recognise higher performance in your team. You'll be responsible for managing an outbound sales pipeline and identify opportunities for process improvement.

We're a social and fun team - we'd love you to be part of it

**Qualifications**:

- Tertiary qualification in Business, Finance, Accounting or Management required.

**Experience**:

- 2+ years leadership experience in Team Leader capacity or equivalent.
- 5+ years’ experience in Financial Services
- Strong verbal and written communication
- An ability to thrive in a collaborative, fast-paced and changing team environment.
- Ability to coach, performance manage or mentor direct reports
- Proven track record in managing high performing teams
- A strong sense of accountability, willingness to take ownership and drive resolution of issues
- A high degree of self-motivation and drive, and willingness to learn and try new approaches
- Experience in developing and tracking KPI’s
- Exposure to driving sales outcomes; sales conversion rate, pipeline management and cross sell
- Exposure to change management

**Additional Information**:
At Shift, we’re proud of our rich diversity and culture of inclusion. We have an amazing culture geared towards helping you make the most of your career. We love our fast-paced, energetic environment where no two days are alike. Our values firmly guide the exciting work we do, solving problems and always looking to deliver better outcomes. At Shift you won’t find politics or egos: just one team, with shared successes and shared learnings.

**The perks**

Shift offers competitive remuneration and the opportunity to make your mark in a fast-paced, energetic environment. Centrally located in North Sydney CBD, we’re close to transport, restaurants, cafes and shops. You’ll enjoy free breakfasts and healthy snacks, and a friendly social atmosphere. There are also plenty of staff-led social events, Leadership series, Lunch & Learns and other initiatives for you to participate and grow. And best of all, on your birthday, you get the day off If you like the sound of this, we would love to hear from you..