
Collections Team Leader
1 week ago
**Company Description**:
At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.
We believe Australian businesses are the driving force behind our economy and the heart of our community. That’s why our business expertise, relationship focus, and market-leading technology is at the core of everything we do.
Our unique approach and collaborative culture means you can build your career with support. You’ll be joining a diverse team of over 250 people who are always looking to deliver better outcomes for the 25,000+ Australian businesses we’ve served (and counting)
Are you an experienced leader with a passion for driving team performance and developing talent? We’re looking for a Collections Team Leader to manage and coach a team of collection officers, ensuring high engagement, performance, and capability. In this role, you’ll be responsible for the day-to-day management of your team, ensuring they meet organisational goals, handle escalations effectively, and contribute to continuous improvement initiatives. This is a great opportunity to lead a motivated team and play a key role in strengthening our credit control management framework.
**What you'll do**:
- Lead, coach, and develop a team of collection officers to ensure high performance and engagement.
- Drive team results, achieving KPIs and maintaining quality service standards.
- Serve as the point of contact for collections-related queries and escalations.
- Allocate work, ensuring the portfolio is up to date and performance standards are met.
- Support the implementation of new initiatives and continuous improvement projects.
- Ensure compliance with regulatory requirements and best practices.
- Collaborate with other departments to address challenges and improve operations.
- Oversee account progression to ensure timely actions, including legal proceedings or repossession.
**Qualifications**:
**What you'll bring**:
- Extensive experience in Commercial Collections, ideally with a proven track record of success in this area.
- A background in People Management, with the ability to lead and develop teams.
- Strong understanding of Australian regulatory obligations (ASIC Debt Collection guidelines, Privacy Act).
- Experience managing specialised portfolios (Hardship, Repossessions, or Legal) is preferred.
- Ability to collaborate effectively with stakeholders at all levels.
- Excellent relationship-building, communication, and phone management skills.
- Resilient, results-driven, and adaptable.
**Additional Information**:
**Key benefits**:
- Collaborative teams - a flat structure means everyone can learn from colleagues and senior leaders around the business.-
- Flexible working environment - we’re headquartered in North Sydney with state-based workplaces and offer a flexible work policy.-
- Family support - industry leading 26 weeks paid parental leave.-
- Varied workspaces - our office enables areas for collaboration, brainstorming and socialising as well as focus zones.-
- Wellness focus - grab a healthy breakfast, snacks and if you like keeping active, we have excellent building facilities to support you.-
- Positive environment - come together with all your colleagues at Sydney HQ every 100 days to set and collaborate on key cross functional business priorities
-
Collections Team Leader
2 weeks ago
North Sydney, Australia Shift Full time**Company Description**: At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and the heart of our community. That’s why our business expertise, relationship focus,...
-
Supermarket Team Leader
5 days ago
Sydney, Australia Retail Team Leader Opportunities Full time**Team Leader** We are a supermarket business that operates in the Western Sydney region and are looking for an experienced and exceptional Team Leader to join our team on a Full-Time basis. The positions reports directly to the Director. We have 4 retail stores around Sydney that specialises in Indian/ Sri Lankan and Asian produce & goods that are enjoyed...
-
Collections Team Leader
2 weeks ago
Sydney, Australia Angle Finance Full timeAngle Finance is a leading non-bank asset finance company operating in the rapidly growing intermediary asset finance market. Our signature is Faster, Easier Finance, provided by consistent, predictable and reliable service propositions in everything we do. Our people make us remarkable. So we’ve built a culture of empowerment, enabling our people to make...
-
Collections Team Leader
3 weeks ago
Sydney, New South Wales, Australia Ipfdigital Full timeAre you experienced and passionate about collections? Then keep reading — you may be the Collections Team Leader we are looking for.Who are we?IPF Digital Australia (trading as Credit24) is part of a global market-leading consumer lending business, IPF Group. With operations in Europe and Mexico, we strive to build a better world through financial...
-
Collections Team Leader
2 weeks ago
Sydney, New South Wales, Australia Ipfdigital Full timeAre you experienced and passionate about collections? Then keep reading — you may be the Collections Team Leader we are looking for.Who are we?IPF Digital Australia (trading as Credit24) is part of a global market-leading consumer lending business, IPF Group. With operations in Europe and Mexico, we strive to build a better world through financial...
-
Collections Team Leader
2 weeks ago
Sydney, New South Wales, Australia Ipfdigital Full timeAre you experienced and passionate about collections? Then keep reading — you may be the Collections Team Leader we are looking for.Who are we?IPF Digital Australia (trading as Credit24) is part of a global market-leading consumer lending business, IPF Group. With operations in Europe and Mexico, we strive to build a better world through financial...
-
Team Leader Collections
2 weeks ago
Sydney, Australia Angle Finance Full timeAngle Finance is a leading non-bank asset finance company operating in the rapidly growing intermediary asset finance market. Our signature is Faster, Easier Finance, provided by consistent, predictable and reliable service propositions in everything we do. Our people make us remarkable. So we’ve built a culture of empowerment, enabling our people to make...
-
Team Leader
2 weeks ago
Sydney, Australia PERSOLKELLY Full timeBuild and manage a team of high-performing Collections Analysts. Ability to make changes and improvements to lead your team effectively. *** **ABOUT THE ROLE**: PERSOLKELLY have partnered with a large manufacturing company that operate nationally. There is an opening for a Credit Collections Team Leader. This role will manage a team of Collections Analysts...
-
Sydney, Australia S2M Full timeMust have 7 + years experience within Collections - Up to $120k + super - Hybrid About the Role: Are you a passionate leader with a proven track record in credit and collections management? We're seeking an exceptional Collections Team Leader to drive our credit control strategy and elevate our team's performance. Your Impact As our Collections Team...
-
Collections Officer
2 weeks ago
North Sydney, Australia Shift Full time**Company Description**: At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and the heart of our community. That’s why our business expertise, relationship focus,...