Business Systems Assistant

5 days ago

Melbourne, Australia National Gallery of Victoria Full time

Melbourne, VIC, Australia, 3000
- Information Technology
- Full time

Role Statement

**VPS 2.2**:$66,063 per annum + 12% superannuation**
**Full Time, Fixed Term for 2 years**

**ABOUT THE POSITION**:
You will be responsible for supporting the Business Systems Coordinator and IT team to plan and perform maintenance tasks on business systems, including Financial System, Customer Relationship Management and Ticketing System, Retail and eCommerce Systems, Collection Management System, Digital Asset Management System and other business systems, as required. Other key responsibilities include:

- Developing relationships with key business system users to gain and maintain a good understanding of user requirements
- Creating and maintaining business system support documentation for the IT team and knowledge base information for NGV staff
- Assisting with raising and tracking support requests with business system vendors.

To be successful, you will have relevant qualifications in Information Systems or equivalent and a good knowledge and understanding of SaaS-based business system environments.

You seek information needed to solve work problems, identify and propose practical solutions to problems and implement and adjust solutions when endorsed by manager. You regularly plan and track progress on work tasks, take an organised, methodical approach to work and address priority tasks first. You are able to maintain accurate project records and organise and coordinate project meetings.

For more details, please refer to the attached role statement.

**HOW TO APPLY**:

- A resume/CV
- A cover letter
- A statement addressing the key selection criteria in the role statement

Applications close at **5pm on**20 July**2025.

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