Quality Assurance Manager

**Company Description**
McDonald’s Australia Limited (MAL) is the largest quick service restaurant operation in the country. Fondly known as “Macca's”, we are a household name in Australia for over 50 years, we believe that our customers are the heart and soul of everything we do and make it our mission to make every moment count As an employer of choice winner, working with us means taking pride and having fun along the way, while growing and developing your career in a dynamic and supportive environment. Not only do we offer flexible working arrangements and an attractive staff discount; but we provide an opportunity to work alongside other passionate and talented people every single day.

**Job Description** Could you be our next Quality Assurance Manager?**

As the Quality Assurance Manager, you will be responsible for developing and implementing strategic and tactical programs to manage assigned food categories and suppliers. Your primary goal is to ensure that McDonald's food safety and quality standards are consistently met. This role involves collaboration with internal departments, crisis management, and effective communication.

**What can you expect on a day-to-day basis?**
- Clearly communicate McDonald’s expectations to suppliers and establish performance criteria
- Monitor and manage designated categories to ensure compliance with McDonald’s food safety, quality, and other standards
- Ensure supplier compliance to the McDonalds Sensory standards for Core & local products
- Collaborate with McDonald’s Strategic Sourcing team to foster strong business relationships with suppliers
- Work closely with global leads to drive Food Safety & Quality improvements in designated categories
- Partner with the Menu team to provide expertise on food safety, regulatory, nutrition, and McDonald's requirements for new products
- Conduct food safety and quality validations for new products in alignment with category requirements
- Validate new equipment suitability for restaurant operations in collaboration with the equipment team
- Establish and maintain food safety systems for products and restaurant food handling in assigned categories
- Facilitate resolution of food quality issues with restaurant operations, suppliers, customer service and other departments
- Provide industry expertise on McDonald’s products, packaging, and processing

**Qualifications** Your keys to success**:

- 7+ years of experience in a similar role, preferably at a food manufacturing company, experience in protein categories such as beef or chicken is an advantage
- Bachelor’s degree in Food Science or equivalent study stream
- Proficient in working across different digital platforms as part of the Digitisation of Supply Chain
- Experience in Food Safety & Quality auditing (internal and/or external)
- Experience working with beef, poultry, and meat categories
- Possesses the discernment to navigate problem-solving and decision-making independently, recognizing when to escalate issues appropriately
- Clear, confident, and honest communicator in both written and oral communication
- Adaptable to change and able to work in a fast-paced dynamic environment
- Skilled at leveraging relationships and using influence to collaborate with various stakeholders
- Proactive in personal development with a strong initiative and ability to challenge the status quo
- Organised, able to work with competing deadlines, and prioritise tasks
- Exceptional ability in cultivating strong and effective professional relationships
- Comfortable with ad-hoc travel interstate and to New Zealand as required

**Additional Information** The Maccas Difference**
- A state-of-the-art on-site gym at our Thornleigh office
- A day off on your birthday
- Immerse yourself in a lively and vibrant culture enriched with local events
- Access hundreds of retail discounts with your favourite retails i.e. JB Hi-Fi, Woolworths, Apple etc.
- Embrace a highly flexible work environment that suits your lifestyle
- Prioritise your wellbeing with initiatives, including a 24/7 wellbeing partner for both you and your immediate family
- Unplug and rejuvenate with a fifth week of annual leave
- Ignite your professional growth with continuous development opportunities that align with your career aspirations and passions