Technical Support Officer

1 week ago

Werribee, Australia OZCOM TECHNOLOGY GROUP Full time

**Technical Support Officer - Education**

**Position Details**
Ozcom Technology Group is seeking a Technical Support Officer (EDU) Technician on a causal and/or part time basis to deliver ICT support services to various Government schools throughout west Melbourne (Werribee/Tarniet). As an Technical Support Officer (EDU), you will be required to help schools to manage and support their Information and Communication Technology (ICT) environment onsite.

**Key Roles**:

- Assisting with the delivery technical support to schools as per Regional Service Delivery Manager (SDM) direction.
- Supporting Department technologies in schools by completing tasks such as device asset accounting, reimaging and deployment, basic troubleshooting and user support.
- Work under guidance of school leadership and other IT Specialist Technicians to provide the day-to-day management of tasks and school-based ICT initiatives.
- Supporting (with guidance) the deployment and support of Department ICT projects and government initiatives.
- Provide service and management of Windows and Apple devices.
- Provide technical advice to users as required.

**Personal Attributes**:

- Motivated, self-starter; able to work autonomously, or as part of a team as the work dictates.
- Resourceful - able to find and research information in order to derive appropriate solutions to problems.
- Be able to work effectively with little direct supervision.
- Methodical and effective approaches to problem solving.
- A good communicator, able to document technical procedures, and follow documentation of others.
- Ability to troubleshoot and fault find through systematic processes of observation and elimination.
- Capable of working within established guidelines.
- Handle a range of concurrent jobs and changing priorities.

**Essential Skills**:

- A working knowledge of onsite and remote IT support practice.
- Ability to work as part of a technical support team and follow the documentation of others.
- Windows Server Technologies
- Network Administration
- An awareness of Workplace Hygiene practices.

**To Apply**

1. Applicants **must hold/obtain** a valid Working with Children Check (WWCC)

2.Applicants **MUST** be a **Australian permanent Resident &**have **Technical Background**

**(please submit your interest ASAP for processing).**

3. If shortlisted - Ozcom Technology Management Dept. will be in contact

**Job Types**: Part-time, Casual

Pay: $30.00 - $40.00 per hour

Schedule:

- Monday to Friday

Application Question(s):

- are you a permanent resident of Australia?
- Please indicate total number of years you have been employed/experience in the IT industry and Service Delivery positions?
- Please indicate total number of years you have been employed and/or experience in the education IT sector ?

Work Location: In person

Application Deadline: 20/06/2025

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