Customer Service Specialist-mbs

2 weeks ago

South Melbourne, Australia Better Health Network Full time

Location:
- South Melbourne- Employment Type:
- FP - Full-Time Permanent- Department:
- Allied Health Service Access- Salary:
- Competitive salary plus generous salary packaging- Supporting Documentation:
- Position Description**Job Reference No V0318**
***
Join us as a Customer Service Specialist-MBS (Medicare Billing) in our Allied Health Service Access team, where you'll be the first point of contact for our clients, ensuring efficient service access. Collaborate within a supportive team environment, delivering efficient and professional service access.
You will work closely with our Allied Health clinicians and our Fee-for-Service clinics following the Medicare Benefits Schedule (MBS).

**Key Responsibilities include, but nor limited to**:
- Responding to enquiries from patients and visitors, both face to face and telephone
- Appointment management and administration of data in the client management systems
- Process and collect fees from client appointments.
- Timely Medicare batching and claiming, and processing of private health insurance claims and provide Medicare rebates
- Administrative and customer service experience with a demonstrated commitment to the client experience
- Exceptional verbal and written communication skills, customer service skills and a professional manner.
- Accurate computer skills, attention to detail and Microsoft Knowledge
- Medicare Benefits Schedule (MBS) experience highly advantageous

**Requirements and Attributes**:

- Administrative and customer service experience with a demonstrated commitment to the client experience
- Exceptional verbal and written communication skills, customer service skills and a professional manner.
- Accurate computer skills, attention to detail and Microsoft Knowledge
- Medicare Benefits Schedule (MBS) experience highly advantageous

**Benefits and Perks**:
- Collaborative and experienced team
- Find your Purpose - bring your corporate expertise to the NFP sector.
- Salary Packaging available

**What makes BHN tick?**
***
Better Health Network (BHN) encompasses more than 22 locations and has over 800 staff work in multi-disciplinary teams to deliver health and disability outcomes. BHN is a responsive and agile community health service, providing a wide range of healthcare, social support, disability, and welfare services for all members of the community. BHN provides services spanning all periods of life including specialist childhood, youth, and aged care services. In achieving its vision of health and wellbeing for all, BHN is guided by our distinct service principles which include working with people and communities to achieve their health goals, understanding the context in which people live their lives, providing friendly, affordable, and holistic service.

Applicants for this position must be legally entitled to work in Australia and will be required to provide evidence of this entitlement.

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