Casual Reception Officer

**Job no**: 538944

**Work type**: Casual

**Location**: Melbourne - Burwood

**Categories**: Administration, Student Services, Hospitality

**Employment Type**: Casual

**Casual Hourly rate: $44.76**

**Location**: Melbourne Burwood campus

**The Role**:
Deakin Residential Services (DRS) Burwood is looking to expand their casual staff pool. Do you have shift work experience in hospitality, education, or administration? Are you ready to work in a vibrant and lively student accommodation precinct where no two days are the same? Can you work well under pressure juggling multiple tasks?

As a Reception Officer, you will be required to work across a variety of shifts on a 24/7 roster at the Burwood campus. The main shifts are 7.00am to 3.00pm, 3.00pm to 11.00pm and 11.00pm to 7.00am with the majority of shifts on weekends and nights. You will provide reception, administration, and program support services for Deakin Residential Services. This includes high-quality customer service to the current and future residents, families, University staff and external contractors. The position acts as a point of contact for residents and provides information as part of the community life of the residential complex, or referral to an appropriate service. It also assists with the organisation and implementation of academic, social, cultural, and sporting events/activities that facilitate a living and learning community.

This position reports to the Reception Coordinator and will have strong relationships with other members of the reception team, whilst providing assistance to the Campus Life Coordinator, Reservations & Revenue Officers, Maintenance Coordinator and General Manager of the respective campus as required. Regular and ongoing formal and informal contact and interaction with residents (students) is expected. Regular contact with Deakin Security is expected in order to facilitate incident responses. Regular liaison with other areas of the University will be required in order to assist with the provision of reception services, program support and administrative tasks.

**To be successful, you will have**:

- Proven successful ability to deliver high-quality customer service with experience in shift work.
- Demonstrated ability to operate independently and effectively within a team environment.
- High level administrative skills including computer literacy, verbal and written communication and the ability to plan, time manage and implement activities.
- Good interpersonal skills including the ability to relate to people from diverse backgrounds, and particularly young people.

**Your key responsibilities will be to**:

- Be a first point of contact for any afterhours student interaction to assist in a professional manner with their inquiries, or to refer them to the relevant personnel or information source.
- Assist with general maintenance issues as required.
- Be equipped and professionally respond to any situation, this may include acting as the Chief Fire Warden or First Aid Officer.
- Assist with general administration and reception duties which will include maintaining the resident housing management system.
- Coordinate bookings and delivery of services for short term accommodation customers.
- Support the Campus Life Coordinator, Maintenance Coordinator and Reservations & Revenue Officer as required.
- Any other duties as directed, commensurate with the scope and classification of the position.

**Additional comments**:
On-campus Deakin Residential Services is a 24 hour a day 52 week a year operation. Reporting to the Reception Coordinator the position is part of a team of staff managing a student residential complex and delivering services to residents. The Burwood service is part of a larger Deakin Residential Services operation spanning the various Deakin University campuses and as such the Burwood service is centrally led and directed by the CEO, Deakin Residential Services. The position is a member of a rostered reception team and forms a primary component of the Residential Services incident response team.

The position holder does not have direct budget accountability or management of any staff however works sometimes autonomously during out of hours shifts acting as first response to incidents.

**About us**:
The flexible learning options we provide our students and our diverse team of professionals and academic experts has enabled us to achieve a 5-star rating by the prestigious university ranking organisation Quacquarelli Symonds. For eight consecutive years, we've achieved the highest level of overall student satisfaction among Victorian universities.

We have a network of campuses, learning centres and research centres across Victoria and corporate offices in Melbourne, China, Indonesia, India and Sri Lanka. Our online Cloud campus provides more than 13,000 students with access to state-of-the-art digital tools and direct access to world-renowned academics.

As a Victorian university with a global