Employee Relations Case Manager

2 days ago

Brisbane, Australia Australia Post Full time

**Help us deliver like never before**
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

**About the opportunity**

The ER Case Manager is a key role within the Case Management team, that provides guidance, support, investigation and representation on complex and medium/high risk cases, queries and investigations raised through the Employee Relations team or People Services. They are responsible for the coordination, tracking and completion of cases with leaders, case management personnel and legal teams.

Role is open to those based in Brisbane or Melbourne.

**What you’ll deliver with us**

The core purpose of this role is to conduct case management and coordination of all activities associated with employee-based investigations including Harassment Discrimination Bullying, Whistleblower, Managing Director Complaints, Alcohol and Drug escalations and standard ER case investigations.

**You’ll also**
- Be responsible for case management and supporting investigations for people leaders and employees
- Provide expert advice, case coordination and review of recommendations for all ER activities, including providing feedback to improve knowledge, and resolving any issues identified through the process
- Alignment to the investigations framework and toolkit that ensures investigations in relation to alleged misconduct are trauma-informed, human centric and conducted to the highest standards of procedural fairness
- Provide targeted interventions and support offerings to identified areas of the business requiring further support and advice on matters

**About you**

You will be someone with a high level of influencing skills to ensure resolution is reached when managing cases. You will also be able to demonstrate how attention to detail is a key trait of yours when managing cases and ensuring accuracy of information of data within formal reports.

**You’ll also need**
- Experience in end-to-end case management
- Experience in providing advice and guidance on workplace investigations including in relation to Harassment, Discrimination and Bullying. Ideally experience running an investigation process yourself as well would be favourable
- Experience with key external bodies including Fair Work Commission
- Navigating the industrial landscape to effectively manage cases
- Conducting a sound investigation by demonstrating critical thinking (analyse, interpret, evaluate) and make a judgement
- Supporting People Leader capability development for investigations

**How we’ll deliver for you**
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
- We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They’re the TIES that bind our team together
- Flexible working, across head office and facilities across the network

**We're delivering together**

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

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