Call Centre Officer

2 weeks ago

Melbourne, Australia Johns Lyng Group Full time

Johns Lyng Group
- Melbourne CBD & Doncaster Locations
- Full-Time Opportunity

Do you have a Reception or Customer Service background, an outgoing & driven personality & the desire to join a fast-moving organisation?

**The Role**:
Start your career by joining the Johns Lyng Group We are an established, innovative and fast paced construction company with a reputation for excellence. An exciting full-time opportunity is now available for a highly motivated and proactive individual to join our close-knit customer service team based in Doncaster and CBD. You will liaise with customers and corporate clients and receive inbound enquires taking up to 70 calls per day.

This role will involve working a 38-hour week from 8.30am to 5pm, Monday to Friday.

This is a fantastic chance to join a stable and secure company that values its people above all else On the job training and career growth opportunities will also be available for the right applicant.

**Key Duties & Responsibilities**:

- Receive and handle inbound calls from a diverse customer base
- Create a memorable experience for our clients and customers
- Assist customers and corporate clients with specific enquiries
- Provide a high level of personalised customer service
- Manage client relationships and correspondence
- Work varying programs and portals at any one time
- Register incoming jobs immediately and correctly using internal software

**Key Selection Criteria**:

- Strong customer service background
- Prior experience in an office-based role
- Confident and professional phone manner
- Excellent communication and interpersonal skills
- Ability to work well under pressure and achieve KPI’s
- Strong computer literacy
- Positive attitude and a desire to go above and beyond to deliver high quality customer service
- Background in a call centre environment advantageous, however not essential
- Previous experience in the insurance or construction industry advantageous, however not essential

**We Offer**:

- An immediate start
- A respected organisation with stability and security
- Support and guidance from experienced managers
- A positive and rewarding team culture
- Future career progression where great work is recognised and rewarded
- Discounts on technology, cars, fashion, and leisure
- Up to date technology and a modern office environment

**The Company**:
Positioned as one of Australia’s leading building and construction companies, Johns Lyng Group has been established for over 60 years and has a reputation for excellence. Highly talented business units, coupled with management’s transparent and honest attitude towards staff, have had an enormous impact on the growth of this company.
- Please note: A criminal background check will make up part of the recruitment process._

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