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Applications Consultant

2 weeks ago

Murdoch, Australia Serco Full time

**The Serco ICT Digital Team at Fiona Stanley Hospital**

We are a dedicated team of over 100 IT professionals delivering a comprehensive managed ICT & Digital service to the Fiona Stanley Hospital. We work with clinical and non-clinical stakeholders to plan, design, build, maintain, and support digital solutions that are critical to the ongoing delivery of services at Western Australia's largest and most digitally enabled public healthcare facility. In short, we take care of the technology so that health workers can focus on taking care of patients.

**About the Opportunity**

The Applications Consultant role is pivotal in ensuring the availability of the FM Applications service exceeds defined service levels, leveraging expertise to provide Level 2 and 3 OAM support for all FM Applications and ensuring activities are undertaken in accordance with the ITIL service management framework. This is a great opportunity to work with a close-knit team. This is a fixed-term contract with the potential for permanency based on outstanding performance and organizational needs.

**What you’ll be doing**
- Provide support on-site during normal business hours and on-call for all other times.
- Provide technical/escalated support to the Service Desk

**About you**

You are an experienced Applications Consultant with a strong background in IT service management. Your proactive approach and commitment to exceeding service levels make you an invaluable asset to any team.

**Your ideal skills & experience**
- Demonstrated experience working within a technical customer orientated environment
- Experience within a Healthcare environment is preferred
- Experience working within a Helpdesk/Service desk/Team environment
- Experience in working in a KPI driven service with delivery outcomes
- Understanding of SQL environments, including queries, stored procedures, and high-level database administration
- This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a Federal police check as an essential selection component for this role._

**About us - Serco & proud**

**Why Join Us**
- You’d be joining a company that delivers essential public services (in partnership with governments) that **impact a better future for communities**, & those in our care
- ** You’ll get to have an impact on how we do things**:Enjoy being part of a driven team with a collaborative culture that values decision-makers & action.
- **We Invest in you**:Accelerate your career through our learning & development opportunities - think skills based training, defined career pathways & fantastic internal mobility opportunities across the group
- Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day._

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