Customer Service Coordinator

2 weeks ago

Melbourne, Australia Ixom Operations Pty Ltd Full time

Ixom Operations Pty Ltd

Your role
Due to internal promotion, we are currently searching for enthusiastic Customer Service Representatives to join our team based in our Melbourne Head Office. We are recruiting for one Permanent position. The Melbourne office has a great team on site and will offer the support and training to help you get equipped to hit the ground running with all things Ixom
At IXOM, our customers are the most integral part of what we do. Alongside a complex warehousing, logistics and supply chain function, the Customer Service teams are responsible for ensuring all our customers get end to end support. To be successful in this role you will be eager to learn, driven, and have excellent organisation & communication skills.

**Responsibilities**:
Manage the customer order process (end to end)
Ensure the accurate delivery of the right product to the right customer
Build and maintain excellent customer relationships
Accurate recording and processing of all orders
Monitor orders and take a proactive approach to resolve any potential problems
Provide outstanding customer service
Develop and maintain collaborative, cooperative and effective relationships with internal stakeholders

Your skills & experience
Have customer service experience, either phone based or face-to-face
Be a good team player
Ability to think on your feet and problem solve
Strong written and verbal communication skills
Strong time management skills
Excellent attention to detail
Ability to work in a fast-paced and demanding environment

Your benefits at IXOM
For a start, you’ll work for a large successful global organisation, where you’ll not only earn a competitive salary, you’ll have access to an Employee Assistance Program, a Recognition Program, and a range of health and benefits discounts. You’ll be provided with ongoing learning and development to meet your professional needs.
What’s more, you’ll find yourself working with a flexible, diverse, and inclusive workforce.

Your next step
Please note that you must have full working rights to apply.

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