Customer Service Representative

4 days ago

Sydney Western Suburbs, Australia HAYS Full time

Customer Service Opportunity | $70,000 + super | Office located in North Ryde

**Your new company**

A multinational organisation founded in Australia with extensive operations in the US and Asia. Specialising in the manufacturing and supply of building and construction materials. With over 17,000 employees working across 17 countries with headquarters in Sydney.

**Your new role**

As a Customer Contact Officer within the quarries team, the key focus of the role is to be the first point of contact in our customers’ interaction with the organisation and provide solutions in relation to orders for new and existing customers. Your excellent communication skills and quick thinking will be key to success in this role. As a confident and assertive operator, you will negotiate win-win outcomes to satisfy customer requirements with inter-department teams.
- Receive telephone orders and enter them into our systems in a precise and agile manner (with training provided)
- Monitor progress of deliveries and provide delivery status information to the customer, utilising satellite vehicle tracking systems
- Build professional relationships with customers
- Maintain effective communication with Production, Technical, Transport, and Credit departments

**What you'll need to succeed**
- Enthusiastic customer focus, willing to be an integral part of a busy and efficient order taking and distribution team
- Exceptional communication skills (especially telephone techniques) to identify and resolve customer issues and capture customer orders with the highest level of precision
- Knowledge of construction materials and industry preferred with Sales, logistics, distribution, allocation or scheduling experience
- If no experience within logistics then experience within a contact/call centre/order processing is suitable
- Able to commute to the office in North Ryde
- Open to working one/two Saturdays per month (overtime offered)

**What you'll get in return**

You will be joining a very reputable organisation with full training and support provided, one that is also evolving internally and introducing new systems and processes to ensure increased success and more efficient ways of working. You will have access to positive performance management and other tools to support you. There are opportunities to progress your career and work with a successful team and repeat clients. This is a fast-paced environment with a dynamic and diverse team. Hours of the role are rostered with shifts varying to cover the phones between 6am and 6pm Monday to Friday and alternate Saturdays from 6am to 10am. Paying $70,000 + super.

**What you need to do now**

**LHS 297508**#2777853

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