Customer Service Representative

7 days ago

Sydney Western Suburbs, Australia The MAS Agency Full time

**Call Centre & Customer Service**:
**Full Time**:
**Sydney, Western Suburbs / NSW**:
**About the Employer**:
Our client are experts within the technology space. They have distribution centres across Australia with a turnover of 50m+. They are at their peak and continuously expanding their business.

**About the Opportunity**:
**Benefits and Perks**:

- Successful technology business
- Monday to Friday standard business hours - no weekends
- Growth opportunity within the business
- On the job training and development

**Primary Duties & Responsibilities**:

- Maintain customer satisfaction with pre
- and post-sales service and support offerings and ensuring excellent customer service
- Manage customer escalations and requests to ensure efficient resolution by collaborating with other teams
- Respond to enquiries and resolve issues through ticketing system within set timeframe
- Take ownership and resolve product or service issues
- Manage customer orders as required within set KPIs
- Identify sales leads and pass on to the Sales team
- Assist Marketing team with product promotions and sales campaigns

**Skills and Experience**:

- Minimum 2 years’ customer service experience
- Experience communicating with internal and external customers
- Ability to prioritise and good time management skills
- Ability to work under pressure and meet KPI’s
- High level of accuracy and attention to detail

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