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Customer Service Representative

3 weeks ago

Sydney Western Suburbs, Australia HAYS Full time

$60,000 - $70,000 + super | Office located in Rydalmere | Free parking | Mon - Fri | Office hours

**Your new company**

This company is a world leader in developing and manufacturing clean air solutions, with 26 production units and R&D centres in six countries across the Americas, Europe, South East Asia, and Asia-Pacific regions. It offers sustainable air filtration products and services through four main business units: Filters, Power Systems, Air Pollution Control and Airborne Molecular Contamination. With a focus on delivering value to customers worldwide, the company contributes to the essential need for clean air for health, well-being, and performance.

**Your new role**

This role is to support the sales team by completing basic quotations, processing customers’ orders, raising purchase orders, managing back orders and handling customer queries.
- Collaborates with managers to ensure that all sales reps and customers have quotes, sales orders and related purchase orders promptly processed
- Track, monitor and action back orders and forward orders relative to stock on hand and in-bound shipments.
- Identifying and fulfilling customer needs to achieve satisfaction.

**What you'll need to succeed**
- Customer service and contact centre experience
- Experience in order processing is desired, however not essential
- Excellent oral and written communication skills
- Positive and proactive mindset
- Experience prioritising rapidly changing demands
- Ability to stay calm when customers are stressed or upset
- Good working knowledge of Microsoft Office Suite required
- Familiarity with enterprise resource planning systems (ERP), preferably iScala, is advantageous

**What you'll get in return**
- $60,000 - $70,000 + super + bonus
- Work autonomously in a supportive team
- Office located in Rydalmere, free parking onsite
- Monday - Friday, standard office hours
- Progression opportunities

**What you need to do now**

2770202