Commercial Co-worker

13 hours ago

Richmond, Australia IKEA Full time

WHO YOU ARE

You are someone who demonstrates a passion for IKEA products and actively learn about their features and benefits and share this knowledge with customers and other co-workers. You are creative and have a keen eye for aesthetics and detail. You show a calm and confident approach along with strong communication and customer skills, ensuring we keep the customer in mind no matter what we do.

YOUR RESPONSIBILITIES

As a Commercial Co-worker, your responsibilities will include, but not be limited to:

- Approach arriving and browsing customers. Identify their overall need to support them in the best way by asking the right questions.
- Prepare meetings with the customers.
- Support and consult the self-planning customer, identify opportunities and check the self-planned solution by securing a good process from the beginning.
- Lead in a 1:1 appointment through your planning proposal by communicating benefits and adapting through understanding the customer feedback in order to convert the planning offer into an order.
- Offer all relevant available services, finalise, reassure and complement the shopping cart to give the customers a good feeling. Guide the customer through the payment process and contact the customer for after sales service.
- Secure an efficient return process including system handling and if needed communication with matrix store and return goods handling.
- Practise Active Selling whilst maintaining profitability by knowing and actively steering towards the top-selling and prioritised products.
- Prepare product presentation and secure merchandising basics. Ensure all customer material and digital solutions are ready to use - to give customers a positive shopping experience.
- Demonstrate IKEA values and sustainability commitments to emphasise the difference between IKEA and all other Furniture Sellers.

TOGETHER AS A TEAM

Our mission is to enable extraordinary growth in a new era by creating a simple, unique, and seamless meeting whenever and wherever our customers want to meet with IKEA, securing efficient processes and operations in the market.

ADDITIONAL INFORMATION

These are temporary, part time/full time 3 year contracts.

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