Field Support Representative

Driving Innovation. Deepening Support. Strengthening the Veterinary Industry.
At IDEXX, innovation that is valued by customers is at the heart of everything we do. We deliver diagnostic and software advancements that help veterinary professionals raise the standard of care. We enable our customers to turn this innovation into impact, and their success drives ours.
As we continue to deliver meaningful solutions for veterinary practices, we are expanding our team to deepen the support we provide and help clinics harness these tools to deliver even better patient outcomes. Join us in shaping the future of veterinary care, supporting clinics, improving patient outcomes, and helping our industry thrive.
If you have a passion for pets and helping others this is your opportunity to shine. Join IDEXX as a Field Support Representative and become a trusted partner to our veterinary clients across Eastern Melbourne. In this dynamic, customer-facing role, you’ll build lasting relationships by delivering expert installation, training, and technical support for our innovative diagnostic solutions. Whether you're known as the go-to troubleshooter or simply love solving problems and empowering others, you’ll play a vital role in driving customer satisfaction, loyalty, and clinical success.
A qualification in Veterinary Nursing or another Science discipline
3+ years' experience in a scientific field, including sales or veterinary nursing.
A certificate IV in Training & Assessment or equivalent highly regarded.
Excellent communication skills, both verbal and written.
Strong organisational, time management, and prioritisation skills.
Ability to provide technical support to end users and troubleshoot technical issues, including hardware and software problems.
Ability to conduct training and share knowledge and be able to adjust training techniques for varied audiences
Good problem-solving and research skills.
Ability to work collaboratively with internal departments.
Knowledge of diseases and veterinary medicine, and/or an understanding of a veterinary clinic workflow
Account management or territory planning experience is beneficial.
Requires up to 85% travel for the role including interstate and regional travel.
What can we offer?
Attractive compensation, incentives, and benefits
Investment in professional development and career growth
Be rewarded and reward others through our Reward and Recognition Programs
Free wellness programs and Fitness Reimbursements
$500 per year towards diagnostic testing for your pets
Tenure recognition including days off and bonus payments for reaching key milestones
Contribute towards your charity of choosing through our programs and paid volunteer days
Why IDEXX?
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.
Let’s pursue what matters together.
I DEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, colour, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
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